John Rhett Ramos
Administrative Assistant
Imus
Summary
Collaborative team player seeking challenging and dynamic work environment. Offers proactive and pre-emptive approach to effectively meet company needs. Shares negotiation and conflict resolution skills and an assertive individual willing to share his knowledge and experience to your company.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Callmax Solutions
09.2022 - Current
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Arranged and processed leads that are coming from partnered company.
- Covering the work of the Project Manager.
- Assisted with all of the concerns of the Sales representatives.
Chat Support
TaskUs
05.2022 - 09.2022
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Assisted team leader with coaching and mentoring of new employees.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Responded to every customer query and followed up post-chat to make customers feel valued.
Advisor II Concentrix
07.2021 - 10.2021
- Assisting members on their add-on benefits within their medical care
- Placing orders based on their current benefits
- Taking calls and giving members full satisfaction to get their orders
Cabin Mechanic
Dota Aero Aviation Services Inc
11.2019 - 02.2020
- Assuring safety and comfortability of the passengers
- Performing quality checks on the cabin
- Issuing reports on cabin equipment faulties.
Sales Associate
Ingram Micro
04.2019 - 11.2019
- Placing orders for clients using syntax-based software
- Responding to inquiries and concerns regarding the product
- Managing a single vendor-line proficiently
- Maintaining SLA effectively.
Airline Associate
Bosch Service Solutions
03.2018 - 04.2019
- Responded to customer requests via phone call and email, effectively answering inquiries and concerns
- Providing best solutions to important customers like First and
- Business class passengers
- Worked directly with management to resolve out of service level issues
- Serves as a back-up for local steering queue and management.
Education
Bachelor of Science - Aircraft Maintenance Technology
PATTS College of Aeronautics
01.2013 - 04.2017
Skills
Spreadsheet management
Process optimization
Strong Communication
Customer Service Experience
Tech Savvy
Quick Learner
Administrative support
Affiliations
Reserve Officer's Training Corps (2013 - 2014)
Private Cadet
Alliance of Aircraft Maintenance Technology
(2013 - 2017)
Member
Timeline
Administrative Assistant
Callmax Solutions
09.2022 - Current
Chat Support
TaskUs
05.2022 - 09.2022
Advisor II Concentrix
07.2021 - 10.2021
Cabin Mechanic
Dota Aero Aviation Services Inc
11.2019 - 02.2020
Sales Associate
Ingram Micro
04.2019 - 11.2019
Airline Associate
Bosch Service Solutions
03.2018 - 04.2019
Bachelor of Science - Aircraft Maintenance Technology
PATTS College of Aeronautics
01.2013 - 04.2017