Summary
Overview
Work History
Education
Skills
Software
Timeline
John Rey Fernandez

John Rey Fernandez

Virtual Assistant
Trece Martires City, Province Of Cavite

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.


Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience
1
1
Language
2
2
years of post-secondary education

Work History

Non-Voice Customer Support

PharmaServe
03.2024 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
  • Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates.
  • Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
  • Established positive relationships with clients through proactive communication and attentive listening skills.
  • Handling medication orders for patients using the Pharmacywire website.

Marketplace Supervisor

Seller's Hub Inc.
07.2021 - Current
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Listing and optimizing store listings and managing SEO's

Facebook Chat Sales Associate

Seller's Hub Inc.
02.2017 - 06.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science - Information Technology

Cavite State University, Indang, Province Of Cavite, Philippines
07.2015 - 03.2017

Undergraduate

Skills

Reporting and analysis

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Software

Google Workspace

Canva

Trello

Adobe Premiere Pro

Big Seller (Multi-channel selling software)

ChatGPT

HeyMarket

Tawkto

Pharmacywire

Timeline

Non-Voice Customer Support - PharmaServe
03.2024 - Current
Marketplace Supervisor - Seller's Hub Inc.
07.2021 - Current
Facebook Chat Sales Associate - Seller's Hub Inc.
02.2017 - 06.2021
Cavite State University - Bachelor of Science, Information Technology
07.2015 - 03.2017

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John Rey FernandezVirtual Assistant