John Raymond Panti
Deputy Manager - Operations
Summary
Experienced Business Operations Deputy Manager with a proven track record of achieving outcomes, excelling in people management, and taking on leadership responsibilities. Skilled in enhancing team performance, building customer loyalty, and fostering collaborative relationships with internal and external stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager of Operations
WNS Global Services Philippines Inc.
1 2016 - Current
- Manages a team of 5 Team Leaders and over 70 associates
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Cross-trained existing employees to maximize team agility and performance.
Safety Officer
One Mega Builders Construction
08.2014 - 08.2015
- Acted as the main point of contact between regulatory agencies and the organization during inspections, leading to positive outcomes for the business
- Enhanced workplace safety by conducting detailed risk assessments and implementing essential control measures
- Developed and implemented comprehensive evacuation plans, resulting in improved emergency response times.
Operations Officer
Tradescout Marketing
08.2012 - 10.2012
- Managed daily and monthly sales operations to drive revenue growth
- Prioritized addressing customer inquiries and providing assistance to facilitate informed purchasing decisions
- Implemented strategies to attract and retain customers
- Strongly believed in the correlation between exceptional customer service and increased sales, utilizing empathy, effective communication, and problem-solving skills to achieve desired results.
Dishwasher
Brother's Success Food Special
7 2007 - 9 2007
- Ensured cleanliness of tableware in a high-volume foodservice environment by efficiently cleaning, prioritizing, and organizing various types and sizes of crockery and kitchen utensils
- Managed the loading of the dishwasher and placement of dishes on drying racks to maintain an ample supply of clean tableware at all times.
Education
Bachelor of Science - Information Technology
University of The East - Manila
Manila, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Information Technology
Informatics Computer Institute
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Key Performance Indicators
Customer Service
Organizational Management
Problem-Solving
MS Office
Team Leadership
Operations Management
Performance Management
Workforce Management
Certification
Basic Occupational Safety and Health
Personal Information
Nationality: Filipino
Timeline
Safety Officer
One Mega Builders Construction
08.2014 - 08.2015
Operations Officer
Tradescout Marketing
08.2012 - 10.2012
Bachelor of Science - Information Technology
University of The East - Manila
04.2001 -
Bachelor of Science - Information Technology
Informatics Computer Institute
04.2001 -
Deputy Manager of Operations
WNS Global Services Philippines Inc.
1 2016 - Current
Dishwasher
Brother's Success Food Special
7 2007 - 9 2007