John Raymond Halili
Caloocan City
Summary
Developed technical expertise in fast-paced IT support environment, focusing on diagnosing and resolving complex issues efficiently. Demonstrated strong communication skills and ability to collaborate with diverse teams. Seeking to leverage these transferrable skills to excel in new and challenging field.
Overview
10
10
years of professional experience
Work History
IT Support
Unicorn Products Limited Philippines Inc.
05.2021 - Current
- Former name: 88 Group
- Company Overview: Workspace Solutions Provider
- Network monitoring using PRTG, Ping Plotter
- Installation, configuration, troubleshooting and preventive maintenance procedure of Desktop computers running in: Windows 10 & 11
- Network cabling
- IT Equipment Procurement, Deployment, Maintenance and Retirement
- Cloud Managed Security Router Administration
- Reduced downtime with proactive IT support to resolve technical issues quickly, minimizing downtime for employees.
- Coordinated with external vendors for office maintenance and IT support, ensuring smooth operation of office infrastructure.
- Ensured seamless communication between team members, coordinating IT support efforts across departments.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Enhanced user satisfaction by providing timely and accurate IT support services.
IT Officer
Toyota Otis
02.2021 - 05.2021
- Installation, configuration, troubleshooting and preventive maintenance procedure of Desktop computers running in: Windows 10 & 7
- Applied basic switch, router and firewall principles (Sophos).
- Remote user support (Radmin Server)
- Set up projectors, laptops and microphones for live presentations through online platform
- Basic SAP Administration
- Enhanced visual content quality by providing expert Photoshop assistance and editing for marketing materials.
Network and Server Admin
Univerge International Group. Inc.
10.2019 - 05.2020
- Company Overview: Rizal Park Hotel - Live and Online Casino
- Installation, configuration, troubleshooting and preventive maintenance procedure of IT devices: HIK Vision, Cisco, Ubiquiti, Ruijie, Black Magic
- Network implementation and monitoring
- Online casino website testing
- Rizal Park Hotel - Live and Online Casino
Jr. Surveillance Technician
Travellers International Hotel Group Inc.
07.2016 - 01.2019
- Company Overview: Resorts World, Manila - Live Casino
- Installation, troubleshooting and preventive maintenance procedure of CCTV, CAS and Surveillance system: Endura, Pelco System, Lenel, Synectics, Facility Commander
- CCTV structured cabling, cable pulling, roughing-ins and piping layout
- Proper use of power/hand tools in execution and implementation of projects
- Inventory, weekly task and project monitoring
POS Field Engineer
Equitable Computer Services Inc.
01.2015 - 01.2016
- Product knowledge, installation, troubleshooting and preventive maintenance procedure of POS payment terminals with GPRS, Dial-up and Dial back-up configuration: Verifone, Hypercom, Ingenico
- Interpersonal relation with merchants and clients
- TAT compliance
- Generating accurate and honest engineering reports
On-the-job Training
Intellismart Technology Inc.
09.2014 - 11.2014
- Acquire in-depth knowledge of the company's Enterprise Solutions
- Database/System updates using INSYS application
- Quality assurance and testing of NPC
Education
Bachelor of Science - Information Technology
University of the East
12.2014
High School -
Caloocan High School
High School -
La Consolacion College-Caloocan
Skills
- First Line IT Support
- Hardware installation
- Network monitoring tools proficiency
- Preventive Maintenance
- IoT devices
- Desktop Troubleshooting (Windows 10 & 11)
- Basic System Administration
- Working independently
- Effective teamwork abilities
- Communication skills
- Multitasking Abilities
- Attention to detail
- Analytical thinking abilities
- Adaptability and flexibility
- Hand and power tool operation
Other Experiences
- ACU installation & cleaning
- Delivery rider
- Nihongo Class
Personal Information
Place of Birth: Manila
Nationality: Filipino
Timeline
IT Support
Unicorn Products Limited Philippines Inc.
05.2021 - Current
IT Officer
Toyota Otis
02.2021 - 05.2021
Network and Server Admin
Univerge International Group. Inc.
10.2019 - 05.2020
Jr. Surveillance Technician
Travellers International Hotel Group Inc.
07.2016 - 01.2019
POS Field Engineer
Equitable Computer Services Inc.
01.2015 - 01.2016
On-the-job Training
Intellismart Technology Inc.
09.2014 - 11.2014
High School -
Caloocan High School
High School -
La Consolacion College-Caloocan
Bachelor of Science - Information Technology
University of the East
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