JOHN RANDOLF LUMALANG
Santa Cruz, Province Of Laguna,LAG
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Warehouse Supervisor
J & D Worldwide Inc.
01.2024 - Current
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed merchandise inventory transactions.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
Globe Onsite Assistant
Globe Telecom Inc.
04.2023 - 12.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Warehouse Assistant
Universal Robina Corporation
11.2020 - 04.2023
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
Sales Associate
Globe Telecom Inc.
02.2019 - 07.2020
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Radio And Television Broadcasting
Laguna State Polytechnic University - Main Campus
Santa Cruz, Laguna06-2018
Skills
- Teamwork and collaboration
- Problem-solving skills
- Exceptional customer service
- Time management
- Computer proficiency
- Active listening
Timeline
Warehouse Supervisor
J & D Worldwide Inc.
01.2024 - Current
Globe Onsite Assistant
Globe Telecom Inc.
04.2023 - 12.2023
Warehouse Assistant
Universal Robina Corporation
11.2020 - 04.2023
Sales Associate
Globe Telecom Inc.
02.2019 - 07.2020
Bachelor of Arts - Radio And Television Broadcasting
Laguna State Polytechnic University - Main Campus
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