John Proceso Rosales
Cagayan de Oro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (CSR)
AZOVA-Batangas
03.2022 - 12.2024
- We handle calls from customer who would like to book a Telemedicine appointment or visit online
- We also receive calls from Providers about their application
- We assist customer via calls, chat and email
Team Leader/Supervisor / CSR
AZpired Inc
10.2016 - 07.2021
- I started as a CSR for an ecommerce account and eventually promoted and became a Team Leader
Customer Service Representative (CSR)
Eperformax BPO & Contact Center
08.2011 - 08.2012
- We handle calls from customers about their credit and debit card accounts and billing details.
Education
No Degree -
Xavier University Ateneo De Cagayan
Cagayan De Oro, Province Of Misamis Oriental, Philippines06.2008
Skills
- Customer service
- Communication skills
- Time management
- Computer skills
- Phone etiquette
- Organisational skills
- Customer focus
- Active listening
- Problem-solving
- Goal oriented
- Critical thinking
- Attention to detail
- Customer relations
- Team supervision
Timeline
Customer Service Representative (CSR)
AZOVA-Batangas
03.2022 - 12.2024
Team Leader/Supervisor / CSR
AZpired Inc
10.2016 - 07.2021
Customer Service Representative (CSR)
Eperformax BPO & Contact Center
08.2011 - 08.2012
No Degree -
Xavier University Ateneo De Cagayan
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