JOHN PHILIP CABANOS
Customer Care Specialist
Indang
Summary
With a strong foundation in customer service and animal care, I have cultivated a diverse professional background that reflects both compassion and adaptability. I began my career as a Veterinary Assistant, where I provided hands-on support in clinical procedures, hygiene protocols, and client communication. I further expanded my skills through roles in the BPO industry, where I developed excellent communication, problem-solving, and client relationship management capabilities.
I have completed two years in a medical school, where I gained a strong foundation in human health, diagnostics, and patient care. My professional journey reflects a consistent commitment to service—whether supporting clients, caring for animals, or assisting in clinical settings—and a deep passion for healthcare.
Overview
3
3
years of professional experience
Work History
Veterinary Assistant
FurStation Veterinary Clinic and Grooming Center
12.2022 - 05.2023
- Provided exceptional animal care in exams, surgeries, and treatments.
- Implemented strict hygiene and infection control protocols.
- Assisted in diagnostic procedures for accurate diagnoses and treatment plans.
- Monitored and documented vital signs, reporting abnormalities.
- Offered compassionate support to pet owners, addressing concerns.
- Played a crucial role in emergencies, providing aid and stabilization.
- Received positive feedback for customer service and teamwork.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Advisor I, Customer Service
Concentrix
09.2021 - 08.2022
- Handled 75+ customer interactions per day.
- Handled Emails, Inbound, and Outbound calls.
- Personalized response in delivering correct and appropriate resolution.
- Professional call handling and critical thinking to appropriately address customers' concerns.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Service Representative
TaskUs
02.2021 - 07.2021
- Handled 50+ customer interactions per day.
- Handled Emails, Chats, Inbound and Outbound Calls.
- Developed proper communication skills to effectively deliver tailor-fitted responses.
- Developed proper customer handling to ensure customer satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Veterinary Assistant
Iolac Animal Clinic and Grooming Center
03.2020 - 10.2020
- Handled 10+ customer interactions per day.
- Developed communication skills by giving detailed, personalized, and polite service to ensure customer satisfaction.
- Handled customer data and clients' information.
- Appointment setting.
Education
Bachelor of Science - Biology Major in Microbiology
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines09-2023
M.D. -
Cavite State University
Indang, Province Of Cavite, Philippines07-2025
Skills
- Creative Problem-Solving
- Active Listening
- Positive Vocabulary
- Time Management
- Empathy and Understanding
- Team Work
- Taking Responsibility
- Positive Attitude
- Effective Communication
- Computer Literate
- Digital Awareness
- Analytical Skills
- Customer Management
- Animal safety
- Surgical procedures and support
- Emergency and preventive care
- Reception area maintenance
Timeline
Veterinary Assistant
FurStation Veterinary Clinic and Grooming Center
12.2022 - 05.2023
Advisor I, Customer Service
Concentrix
09.2021 - 08.2022
Customer Service Representative
TaskUs
02.2021 - 07.2021
Veterinary Assistant
Iolac Animal Clinic and Grooming Center
03.2020 - 10.2020
Bachelor of Science - Biology Major in Microbiology
Polytechnic University of The Philippines
M.D. -
Cavite State University
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