JOHN PERCIVAL SANGALANG
Angeles City, Province Of Pampanga
Summary
Dynamic professional with a proven track record at Touch the Sky, excelling in client satisfaction enhancement and effective communication. Skilled in audio post-production and video editing, I consistently deliver high-quality content while collaborating with teams to improve service processes. Committed to achieving excellence in every project undertaken. Adept at resolving customer concerns efficiently while maintaining high satisfaction levels. Known for strong teamwork and adaptability, ensuring reliable support and seamless service even under changing conditions. Key skills include effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Cook Operator
Touch the Sky
01.2024 - Current
- Assisted in food preparation following safety and sanitation protocols.
- Maintained cleanliness of kitchen equipment and workstations to ensure compliance.
- Supported team in serving meals promptly during peak hours to enhance efficiency.
- Learned operation of kitchen tools and appliances for effective meal preparation.
- Collaborated with team members to ensure high standards of food quality and presentation.
Online Customer Service Representative
Touch the Sky
01.2023 - Current
- Resolved customer inquiries via chat and email, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery processes and customer satisfaction.
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed customer service processes to improve customer satisfaction.
Video Editor
Touch the Sky
04.2022 - 08.2023
- Edited raw footage to create polished video content for various projects.
- Collaborated with producers and directors to understand project vision and requirements.
- Implemented feedback from team members to enhance final product quality and coherence.
- Organized and maintained digital assets, ensuring efficient retrieval for editing sessions.
Education
High School Diploma -
SYSTEMS PLUS COLLEGE FOUNDATION
Angeles City, Province Of Pampanga, PhilippinesHigh School Diploma -
ALTERNATIVE LEARNING SCHOOL
Magalang, Province Of Pampanga, Philippines06-2026
Skills
- Client satisfaction enhancement
- Real-time messaging assistance
- Effective note-taking during customer interactions
- Timely parts sourcing
- Payment tracking
- Audio post-production
- Motion graphics design
- Graphic design
- Audio-to-video synchronization
- Audio mixing and mastering
- Visual effects creation
Languages
English
Upper intermediate (B2)
Timeline
Cook Operator
Touch the Sky
01.2024 - Current
Online Customer Service Representative
Touch the Sky
01.2023 - Current
Video Editor
Touch the Sky
04.2022 - 08.2023
High School Diploma -
SYSTEMS PLUS COLLEGE FOUNDATION
High School Diploma -
ALTERNATIVE LEARNING SCHOOL
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