Quality Analyst with a track record of driving process improvements and implementing quality metrics that enhance accuracy and efficiency. Skilled in root cause analysis and managing end-to-end order and billing operations, consistently delivering timely, error-free results that improve customer satisfaction.
Joey, Sta. Ana, Operation Manager, joey_staana@infosys.com, +63 995 436 6668, Infosys BPM
Vincent Paul Caguitla, Operation Manager, vincent_caguitla@infosys.com, +63 917 881 7482, Infosys BPM