John Paulo Evangelista
Blk 33 Lot 7 Deca Homes, Brgy. Balele Tanauan, Province Of Batangas
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
ASSISTANT RESTAURANT MANAGER III (Borrowed Status)
Jollibee Biñan Plaza
03.2024 - 12.2024
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Implemented quality control measures to uphold food safety and hygiene standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular staff meetings to communicate updates and improve workflow.
- Assisted in daily operations, ensuring smooth service and customer satisfaction.
- Supported staff training initiatives, enhancing team performance and efficiency.
- Monitored inventory levels, coordinating timely orders to maintain stock availability.
- Trained and mentored staff in customer service best practices and operational efficiency.
- Developed and implemented inventory management processes to reduce waste and optimize stock levels.
- Assisted in scheduling staff to maintain optimal coverage during peak hours.
ASSISTANT RESTAURANT MANAGER III
Jollibee Pulo Cabuyao
07.2023 - 02.2024
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on food safety standards and operational efficiency.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Assisted in developing promotional strategies to increase customer engagement and sales.
Customer Care Representative
Carelon Global Solutions
04.2020 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed escalated issues, providing timely resolutions to maintain customer satisfaction.
Education
Bachelor of Science - Hotel And Restaurant Management
STI Santa Rosa City
Santa Rosa City Of Laguna04-2020
Skills
- Shift management
- Sales and marketing
- POS system
- Customer service
- Coaching and mentoring
- Critical thinking
- Managing deliveries
- Quality control
- Food safety compliance
- Employee scheduling
- Staff training and development
- Restaurant operations
- Performance evaluations
- Scheduling and labor control
Timeline
ASSISTANT RESTAURANT MANAGER III (Borrowed Status)
Jollibee Biñan Plaza
03.2024 - 12.2024
ASSISTANT RESTAURANT MANAGER III
Jollibee Pulo Cabuyao
07.2023 - 02.2024
Customer Care Representative
Carelon Global Solutions
04.2020 - 07.2023
Bachelor of Science - Hotel And Restaurant Management
STI Santa Rosa City