JOHN PAULO BANDA
Customer Support Specialist
TAGUIG
Summary
Service-oriented Customer Support Representative with almost 4 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
CUSTOMER SUPPORT REPRESENTATIVE
360training.INC
Fort Bonifacio Global City
02.2022 - 03.2024
- Responsible for receiving, initiating, handling product or services related to Transactions over the phone to our Clients
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
TECHNICAL SUPPORT REPRESENTATIVE
AT&T (American Telephone And Telegraph)
Fairview Quezon City, Manila
02.2020 - 04.2021
- Our responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software
- Provide task such as troubleshooting over the phone and other customer's technical concerns/needs
- Translated complex technical issues into digestible language for non-technical users.
MICROSOFT SOCIAL MEDIA ANALYST
Concentrix
Mandaluyong Manila
12.2019 - 02.2020
- Developed and maintained automated monitoring tools consistent with trending topics about company, brands and competitors.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Education
Bachelor of Science - Hospitality Administration And Management
Divine Word College of Legazpi
Legazpi ALbay 05.2001 - 05.2018
BACHELOR OF SCIENCE - undefined
Forbes College
HIGH SCHOOL DIPLOMA - undefined
Marcial O. Rañola Memorial School
Skills
Customer Service
Data Management
Fast Learner
Detailed Oriented
Websites
References
- ALLYSON HAVERIA, 09567961546
- GLENA LEUTERIO, glena.leuterio@360training.com
- Venus Cartalla, venus.cartalla@360training.com
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
360training.INC
02.2022 - 03.2024
TECHNICAL SUPPORT REPRESENTATIVE
AT&T (American Telephone And Telegraph)
02.2020 - 04.2021
MICROSOFT SOCIAL MEDIA ANALYST
Concentrix
12.2019 - 02.2020
Bachelor of Science - Hospitality Administration And Management
Divine Word College of Legazpi
05.2001 - 05.2018
BACHELOR OF SCIENCE - undefined
Forbes College
HIGH SCHOOL DIPLOMA - undefined
Marcial O. Rañola Memorial School