John Paulo Amodia
Manila,Philippines
Summary
I'm a quick-learning and highly adaptable individual with professional experience across multiple fields such as Sales, Technical Support, Healthcare, Construction, and Advertising.
I'm eager to find novel and productive solutions for customer/patient issues. Adaptive to complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer/patient satisfaction.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Hemodialysis Nurse
B. Braun Avitum Philippines
Manila, Philippines
02.2021 - 03.2022
- Analyzed emergency situations and took prompt action to save lives.
- Utilized healthcare database to perform duties, maintain records and prepare reports.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
Media Campaign Manager
Cognizant Technology Solutions
Taguig, Metro Manila
06.2016 - 12.2019
- Tasked with implementing online digital campaigns for
- Global 500 companies in the Americas, Australia, and Asia
- Responsible for facilitating communication lines between clients and the internal team
- Successfully implemented a $17M campaign within 2 days without automation
- Saved time for the team by identifying problems reducing turnaround times by 20%.
Project Administrator
ROJZ Builders
Manila, Philippines
06.2010 - 07.2016
- Oversee construction projects from beginning to end
- Manage the budget and estimate costs
- Determining logistics (the necessary equipment, materials, and manpower needed)
- Collaborate with engineers, architects and key team members of the project team
- Prepare reports regarding project status
- Resolve any problems that may arise.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
Technical Support Representative
Convergys Services Corporation
06.2011 - 07.2012
- Customer Care
- Conflict De-escalation
- Sales
- Was able to learn about true patience.
Volunteer
Philippine National Red Cross, Intramuros
Manila
04.2010 - 07.2010
- Functions in uncommon situations
- Providing emergency medical care on site, and while enroute to the medical facility
- Assessing and determining risk factors to mitigate the potential of further injury.
Education
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing
Manila 06.2006 - 04.2009
Bachelor of Arts - General Education
Pamantasan Ng Lungsod Ng Maynila
Manila 06.2005 - 05.2006
High School Diploma -
Adamson University
Manila 06.2001 - 03.2005
Skills
Customer Service
Client Relations Management
Staff leadership and direction
Effective written and verbal communication
Project scope understanding
Quality control
Technical issues analysis
Technical Support
Complaint resolution
Issue troubleshooting
Customer service expert
Ticket support system management
Strong clinical judgment
Patient consultation
Chronic disease management
Report preparation
Creative problem solving
Timeline
Hemodialysis Nurse
B. Braun Avitum Philippines
02.2021 - 03.2022
Media Campaign Manager
Cognizant Technology Solutions
06.2016 - 12.2019
Technical Support Representative
Convergys Services Corporation
06.2011 - 07.2012
Project Administrator
ROJZ Builders
06.2010 - 07.2016
Volunteer
Philippine National Red Cross, Intramuros
04.2010 - 07.2010
Bachelor of Science - Nursing
Metropolitan Hospital College of Nursing
06.2006 - 04.2009
Bachelor of Arts - General Education
Pamantasan Ng Lungsod Ng Maynila
06.2005 - 05.2006
High School Diploma -
Adamson University
06.2001 - 03.2005