JOHN PAULL YAP
9164 Pateros St Olympia Makati City,Philippines
Summary
Dedicated and detail-oriented professional with experience in administrative support, customer service, data entry, and IT support. Skilled in handling administrative tasks, maintaining accurate records, assisting customers, and providing day-to-day office support. Organized, dependable, and adaptable, with the ability to work independently and as part of a team.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
ABC Trading Corporation – Makati City
Makati
03.2022 - 07.2026
- Managed daily administrative and clerical tasks to support office operations.
- Prepared, organized, and maintained documents, records, and reports.
- Assisted with scheduling, correspondence, and coordination of office activities.
- Handled data entry and maintained accurate information in company records.
- Provided general administrative support to staff and management.
Customer Service Representative
XYZ Services Inc.
Pasay City
04.2019 - 02.2022
- Assisted customers with inquiries, requests, and concerns.
- Provided accurate information and timely solutions to customer issues.
- Maintained professional and courteous communication with customers.
- Documented customer interactions and updated account information.
- Worked with team members to meet service and performance goals.
Office Staff / Data Entry Clerk
Bright Business Services
Manila
01.2015 - 06.2017
- Performed data entry and maintained accurate electronic and physical records.
- Prepared and organized office documents and files.
- Assisted with routine clerical and administrative tasks.
- Verified information for accuracy and completeness.
- Supported daily office operations as needed.
IT Support Intern
ABC Solutions Inc.
Makati City
09.2012 - 12.2012
- Assisted with basic technical support and troubleshooting.
- Helped maintain and organize computer equipment and IT records.
- Assisted employees with basic computer and software-related concerns.
- Performed other IT support tasks assigned by the team.
Education
Bachelor of Science - Information Technology
Far Eastern University
Makati City01-2012
Skills
- Administrative Support
- Customer Service
- Records management
- Microsoft Office
- Google Workspace
- Basic IT Troubleshooting
- Document Management
- Email and Communication
- Time Management
- Attention to Detail
- Problem Solving
- Teamwork
Timeline
Administrative Assistant
ABC Trading Corporation – Makati City
03.2022 - 07.2026
Customer Service Representative
XYZ Services Inc.
04.2019 - 02.2022
Office Staff / Data Entry Clerk
Bright Business Services
01.2015 - 06.2017
IT Support Intern
ABC Solutions Inc.
09.2012 - 12.2012
Bachelor of Science - Information Technology
Far Eastern University