John Paul Cristian Muñoz
Data Encoder
Sta Ana
Summary
Results-driven administrative professional with a proven track record at Hi-Mi Tradings, excelling in office management and customer relations. Demonstrated expertise in data entry and scheduling, enhancing workflow efficiency. Recognized for strong problem-solving abilities and delivering exceptional service, contributing to increased client satisfaction and operational success.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
1
1
Language
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Hi-Mi Tradings
04.2019 - 04.2033
- Coordinated calendars, scheduled meetings, and resolved appointment conflicts for smooth daily operations.
- Prepared correspondence, reports, and spreadsheets with strong attention to accuracy and formatting.
- Managed incoming calls, emails, and visitor inquiries with professional, timely support.
- Organized filing systems, maintained records, and updated documents for easy retrieval.
- Processed purchase requests, tracked office supplies, and supported inventory control tasks.
- Assisted with meeting logistics, including agendas, materials, and follow-up notes.
- Entered data into office systems while verifying completeness and consistency.
- Supported cross-functional teams by handling routine administrative tasks and improving workflow efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated daily administrative operations, ensuring accurate records, correspondence, and office workflow
Data Encoder
Convenience Distribution, Inc.
06.2017 - 03.2019
- Scanned paper documents into digital systems with careful attention to image quality and legibility.
- Indexed files accurately to support quick retrieval and organized document management.
- Prepared incoming paperwork for scanning by removing staples, sorting pages, and verifying completeness.
- Reviewed scanned images for errors, resubmitted unclear files, and maintained document accuracy.
- Filed electronic records in correct folders to support efficient access and workflow continuity.
- Tracked document batches through completion and reported missing or damaged materials to supervisors.
- Maintained confidentiality while handling sensitive records and supporting secure information handling.
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
- Supported company growth initiatives through consistent achievement of productivity goals and high-quality output standards.
- Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
Customer Service Representative
Sutherland Philippines
07.2016 - 07.2017
- Escalated complex issues to appropriate support teams.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Iqor Philippines
07.2015 - 07.2016
- Resolved customer inquiries using active listening and clear product explanations.
- Managed inbound calls while maintaining service quality and professionalism.
- Documented account details accurately in CRM systems.
- Verified customer information before processing service requests.
- De-escalated complaints through calm, solution-focused communication.
- Followed call scripts and company policies to ensure consistent service.
- Coordinated with internal teams to complete case resolution efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Crew Member
Mcdonalds
02.2014 - 06.2015
- Delivered accurate orders while maintaining speed and quality during peak service periods.
- Operated cash register and processed payments with careful attention to customer transactions.
- Prepared food and beverages following food safety, quality, and sanitation standards.
- Assisted customers at counter and drive-thru with polite, efficient service.
- Restocked supplies and maintained organized workstations to support smooth operations.
- Cleaned equipment, dining areas, and service spaces to uphold hygiene standards.
- Collaborated with team members to resolve service issues and keep workflow moving.
Education
Associate in Information Technology - Computer Programming
Saint Mary's Angels College of Pampanga
Sto Domingo, Pampanga 06.2010 - 03.2014
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Word
Administrative support
Time management
Microsoft Excel
File organization
Customer and client relations
Computer proficiency
Filing
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Office management
Database entry
Verbal communication
Deadline oriented
Professional and mature
Mail handling
Timeline
Administrative Assistant
Hi-Mi Tradings
04.2019 - 04.2033
Data Encoder
Convenience Distribution, Inc.
06.2017 - 03.2019
Customer Service Representative
Sutherland Philippines
07.2016 - 07.2017
Customer Service Representative
Iqor Philippines
07.2015 - 07.2016
Service Crew Member
Mcdonalds
02.2014 - 06.2015
Associate in Information Technology - Computer Programming
Saint Mary's Angels College of Pampanga
06.2010 - 03.2014