Johnpaul Tamsi
Costumer Service Representative
Davao City
Summary
Developed extensive interpersonal and problem-solving skills in high-volume customer service setting, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently and provide exceptional service. Seeking to apply transferable skills in dynamic, team-oriented environment.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Alorica
05.2025 - 08.2026
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
Logistics Specialist
Cubework
01.2023 - 2025
- Oversaw daily logistics operations to ensure timely delivery of products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Coordinated logistics operations, ensuring timely shipment and delivery of goods.
- Monitored inventory levels and collaborated with suppliers to maintain optimal stock.
Education
High School Diploma -
Daniel R Aguinaldo National Highschool
Sto Nimo St Matina Crossing Davao CitySkills
Call center operations
Customer communications
Payment processing
Team development
Technical support
Problem-solving skills
Issue resolution
Documentation and reporting
Timeline
Call Center Agent
Alorica
05.2025 - 08.2026
Logistics Specialist
Cubework
01.2023 - 2025
High School Diploma -
Daniel R Aguinaldo National Highschool