John Paul SaguiPed
CITY OF CALAMBA
Summary
Detail-oriented professional with strong troubleshooting and problem-solving abilities in technical support and cybersecurity. Committed to optimizing workflows and enhancing system reliability.
Overview
6
6
years of professional experience
Work History
Technical Support Role
Chemsphere Corporation
Quezon City, Metro Manila, Philippines
09.2019 - 01.2026
- Provided technical assistance and troubleshooting for end-users across hardware, software, and network issues.
- Installed, configured, and maintained computer systems and applications.
- Documented incidents, resolutions, and system configurations to improve workflow efficiency.
CAD Drafter
Chemsphere Corporation
Quezon City, Metro Manila, Philippines
09.2019 - 01.2026
- Produced accurate 2D and 3D technical drawings using AutoCAD based on engineering and architectural specifications.
- Reviewed and updated drawings to ensure compliance with project requirements and industry standards.
- Coordinated with project teams to clarify design specifications and optimize output.
Cyber Security Analyst
Philippine National Police
Quezon City, Metro Manila, Philippines
10.2020 - 06.2025
- Monitored systems for potential security risks and assisted in applying protective measures.
- Supported basic incident response procedures and maintained security documentation.
- Applied cybersecurity best practices to reduce vulnerabilities and enhance system reliability.
Education
Information And Communication Technology
Quezon City Polytechnic University
Quezon City, Metro Manila, Philippines04-2015
Skills
Knowledge of cybersecurity principles, threats, and attack vectors Familiarity with firewalls, antivirus, intrusion detection/prevention systems (IDS/IPS) Basic understanding of networking, operating systems, and system hardening Ability to analyze logs, alerts, and security reports Strong problem-solving, analytical, and attention-to-detail skills Awareness of data protection, access control, and incident response procedures
Strong troubleshooting and problem-solving abilities Knowledge of operating systems (Windows, macOS, basic Linux) Familiarity with helpdesk/ticketing tools and remote support software Basic networking knowledge (LAN, WAN, Wi-Fi, TCP/IP) Clear communication and customer-service skills Ability to work under pressure and manage multiple support requests
Proficient in CAD software (eg, AutoCAD, SolidWorks, Revit, or similar tools) Strong understanding of technical drafting, dimensions, and tolerances Ability to read and interpret blueprints and technical plans Attention to detail and high accuracy in design output
Timeline
Cyber Security Analyst
Philippine National Police
10.2020 - 06.2025
Technical Support Role
Chemsphere Corporation
09.2019 - 01.2026
CAD Drafter
Chemsphere Corporation
09.2019 - 01.2026
Information And Communication Technology
Quezon City Polytechnic University