Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Paul Mondero

John Paul Mondero

Service Field Associates II - Davao
25-Blk-24 Deca Homes Mulig Toril, Davao City

Summary

Experienced technician in installation ,repairing and configuring telecommunications mediums. Talented at building relationships with customers and solving problems. Possessing considerable experience with wireless/wired networking, Tech-savvy and hardworking professional.

Overview

5
5
years of professional experience
5
5
Certifications

Work History

System Integrator

SysLab
10.2018 - 03.2019
  • Analyze existing systems and infrastructure to determine upgrade needs and integration possibilities.
  • Maintain and monitor network performance.


CXSDA - DAVAO

PLDT Inc.
03.2019 - 12.2022
  • FTTX, copper and VAS installation and repair.
  • Report and Monitor outside plant preventive and corrective maintenance concerns.


Service Field Associate

PLDT Inc
01.2022 - Current
  • Follow standard operating procedures in performance of assigned
    duties.
  • Handle all received complaints from Customers, CXSDA , PLDT employees, LGU and concerned citizens in regards with preventive and corrective concerns.
  • Respond to emergencies in relation with preventive and corrective.
  • Work and coordinate with outside contractors, LGU, Private and Government agencies .
  • Monitor and complete all assigned corrective, immediate and preventive work with attention to detail.
  • Suggest and planning practical changes or improvements to zone and department work practices.
  • Attend meetings with LGU, communities and utilities.

Education

Bachelor of Science - Information Technology

University of Mindanao
UM Matina Campus, Matina , Davao City
04.2001 -

Skills

    Sound Knowledge of PLDT Systems and Network Management Tools such as Clarity, UNMS/NMS and OWS

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Certification

Computer Hardware Servicing NCII

Timeline

TP- Link Certified :TPNA- Routing & Switching [Verification ID : F12A7C26F8974027]

01-2024

TP- Link Certified : TPNA Enterprise Wireless [Verification ID : A65DDC4E405448F1]

01-2024

Service Field Associate

PLDT Inc
01.2022 - Current

CXSDA - DAVAO

PLDT Inc.
03.2019 - 12.2022

System Integrator

SysLab
10.2018 - 03.2019

CCNA Training (Medium to Large Network Infrastructure)

02-2018

Microsoft Technology Associate: 98366 Networking Fundamentals [ID : 90057545]

03-2016

Computer Hardware Servicing NCII

03-2014

Bachelor of Science - Information Technology

University of Mindanao
04.2001 -

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John Paul MonderoService Field Associates II - Davao