Summary
Overview
Work History
Education
Skills
Timeline

JOHN PAUL MENDOZA

Bulacan

Summary

Proven achiever in sales and customer service, I excelled at OnPoint Cx by mastering call management and persuasive strategies, boosting revenue through effective up-selling. Skilled in relationship building and data entry, I consistently met sales targets, enhancing customer satisfaction and team productivity with a goal-oriented mindset and exceptional service. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Strong willed Telemarketer with high level of enthusiasm and energy. Over 1 year of experience in call center environments. Possessing skills in developing rapport with each customer. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sale marketer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Call Center Sales Representative

OnPoint Cx
01.2024 - Current
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Utilized sales techniques to build customer interest and close sales.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Implemented upselling techniques to increase revenue and move product.

Data Encoder

Telework
01.2022 - 07.2022
  • Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
  • Extracted information from database to compile reports for audit process.
  • Prepared source data for computer entry by compiling and sorting information.
  • Reduced errors in encoded data by conducting thorough quality checks on completed work.
  • Enhanced data accuracy by meticulously encoding information from various sources.
  • Maintained daily production logs of activities and completed work.

Call Center Sales Representative

EMTECH
01.2018 - 10.2018
  • Increased customer satisfaction by efficiently handling outbound sales calls.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.

Education

Bachelor of Elementary Education - General Studies

Baliuag Polythecnic College, Baliuag, Province Of Bulacan, Philippines
08.2025

Skills

  • Call Center Customer Service
  • Goal-oriented mindset
  • Stress Tolerance
  • Building rapport
  • Up-selling capabilities
  • Industry Awareness
  • Warm Calling
  • Script Reading
  • Service Descriptions
  • Call Management
  • Quality Assurance
  • Outbound and inbound calls
  • Marketing Strategies
  • Attention to Detail
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Relationship Building
  • Phone Etiquette
  • Data Entry
  • Customer Orders
  • Product and service knowledge
  • Documentation
  • Outbound telemarketing
  • Client Needs Assessment
  • Scripted calls
  • Product Descriptions
  • Persuasive Strategies
  • Sales Pitches

Timeline

Call Center Sales Representative - OnPoint Cx
01.2024 - Current
Data Encoder - Telework
01.2022 - 07.2022
Call Center Sales Representative - EMTECH
01.2018 - 10.2018
Baliuag Polythecnic College - Bachelor of Elementary Education, General Studies
JOHN PAUL MENDOZA