JOHN PAUL LLAGAS
TAGUIG CITY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
07.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
Email Support Representative
Accenture
01.2021 - 06.2022
- Kept accurate records of customer support interactions using defined methods and tools.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Researched customer inquiries using modern technology and proactively improved internal processes.
Customer Service Representative - Financial
Alorica
10.2019 - 12.2020
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Associate Auditor
SAP Concur
11.2018 - 05.2019
- Assisted in planning work on assigned segments of audits.
- Worked under close supervision of senior auditor to utilize and develop technical expertise in auditing.
- Prepared financial statements, disclosures and comments.
Education
No Degree - Mechanical Engineering Technology
Technological University of The Philippines Taguig
Taguig, Metro Manila, Philippines10.2018
Skills
- Data Entry
- Call Management
- Data Collection
- Information Security
- Appointment Scheduling
- CRM Software
- Microsoft Office Suite
- Project Management Abilities
- Call Center Operations
- Service Standard Compliance
Certification
Google Ads - Measurement Certification
Google Ads Display Certification
Google Ads creative certification
Grow offline sales certification
Timeline
Customer Service Representative
Everise
07.2022 - 11.2023
Email Support Representative
Accenture
01.2021 - 06.2022
Customer Service Representative - Financial
Alorica
10.2019 - 12.2020
Associate Auditor
SAP Concur
11.2018 - 05.2019
No Degree - Mechanical Engineering Technology
Technological University of The Philippines Taguig
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