John Paul Fajardo
Meycauyan
Summary
Proven expertise in elevating customer satisfaction, demonstrated during tenure at Citi, where I adeptly handled inquiries and resolved concerns, enhancing client contentment. Skilled in complaint resolution and data entry, my approach combines customer-focused service with effective problem-solving abilities, significantly improving service quality.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Citi
04.2017 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
QA/Customer Service/techinical Suppprt
Convergys
03.2012 - 03.2017
Travel Advisor
People Support
02.2011 - 02.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Undergraduate - HRM
Lyceum Dagupan
Dagupan PangasinanSkills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Customer Service-oriented
- Problem-solving skills
Timeline
Customer Service Officer
Citi
04.2017 - Current
QA/Customer Service/techinical Suppprt
Convergys
03.2012 - 03.2017
Travel Advisor
People Support
02.2011 - 02.2012
Undergraduate - HRM
Lyceum Dagupan
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