John Paul Encarnacion
Metro Manila,Muntinlupa City, Metro Manila Philippines
Summary
Results-driven Housekeeping Supervisor with expertise in staff training, room-cleaning coordination, and health and safety compliance. Experienced in driving revenue growth and managing inventory while ensuring high service quality. Focused on enhancing guest satisfaction through effective collaboration with front desk and maintenance teams.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Housekeeping Supervisor
HOLIDAY REAL ESTATE DEVELOPMENT INC
Metro Manila
09.2022 - Current
- Trained attendants in cleaning procedures, safety practices, and service standards.
- Coordinated daily room-cleaning priorities to optimise housekeeping staff efforts and enhance operational efficiency.
- Verified guest room and common area cleanliness standards to support readiness.
- Oversaw inventory levels and ensured replenishment for linen supplies and cleaning equipment.
- Planned scheduled shifts and fine-tuned staffing to align with changing occupancy demands.
- Collaborated with front desk and maintenance to swiftly resolve room status issues, ensuring guest satisfaction.
- Addressed guest concerns swiftly to maintain high service quality and enhance overall satisfaction.
- Drove revenue growth by executing targeted sales initiatives, resulting in 20% to 30% monthly increase.
Housekeeping Room Attendant
HOLIDAY REAL ESTATE DEVELOPMENT INC
Metro Manila
09.2017 - 09.2022
- Cleaned guest rooms, bathrooms, and common areas to uphold high cleanliness standards, enhancing guest satisfaction.
- Replenished linens, toiletries, and amenities to ensure rooms were fully stocked for arrivals, contributing to seamless guest experiences.
- Inspected room conditions and reported maintenance issues, damaged items, and missing supplies to ensure timely resolution and optimal room readiness.
- Followed sanitation procedures and safety protocols to support compliant housekeeping operations.
- Organized supply carts and storage areas to improve workflow efficiency and daily readiness.
- Coordinated with front desk and maintenance teams to prioritize room turnovers and guest requests.
- Increased sales by implementing targeted marketing strategies that engaged customers effectively.
Education
No Degree: NC 2 PASSER - HOUSEKEEPING
TESDA
Metro Manila08-2023
Skills
- Cleaning and sanitation
- Cleaning techniques
- Health and safety compliance
- Supply inventory management
- Task assignment
- Department coordination
- Training and mentoring
- Customer service
- Customer service orientation
- Guest relations
- Quality improvements
- Performance improvements
Languages
English
Intermediate (B1)
Certification
Dec 2022 PERFECT ATTENDANCE AWARD, Dec 2023 LOYALTY AWARD, Dec 2024 PUNCTUALITY PRO AWARD
Timeline
Housekeeping Supervisor
HOLIDAY REAL ESTATE DEVELOPMENT INC
09.2022 - Current
Housekeeping Room Attendant
HOLIDAY REAL ESTATE DEVELOPMENT INC
09.2017 - 09.2022
No Degree: NC 2 PASSER - HOUSEKEEPING
TESDA