John Paul Delloro
CSR
Quezon City, Metro Manila
Summary
Diligent with solid background in activation strategies. Successfully managed and executed multiple activation campaigns, enhancing brand visibility and customer engagement. Demonstrated proficiency in project management and cross-functional collaboration.
Overview
2
2
years of professional experience
Work History
Activation Specialist
VXI Global Holdings
04.2024 - 10.2025
- Analyzed customer feedback and market trends to inform strategic decisions, fostering continuous improvement in activation strategies.
- Trained and mentored new team members on activation protocols and best practices, promoting a culture of knowledge sharing.
Prescription Benefit Specialist
Fusion BPO
09.2025 - Current
- Demonstrated a strong commitment to customer satisfaction, going above and beyond to ensure the highest level of care for each patient served.
- Improved client retention rates by providing personalized assistance in selecting appropriate prescription coverage plans.
- Safeguarded sensitive information through strict adherence to privacy policies and best practices for data security.
- Navigated complex billing systems with ease, ensuring accurate invoicing and prompt payment collection from insurers.
Education
Bachelor of Science - Hospitality Management
OUR LADY OF FATIMA UNIVERSITY
04.2001 -
High School Diploma -
Mayamot National High School
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Customer feedback analysis
Activation strategy development
Team training
Timeline
Prescription Benefit Specialist
Fusion BPO
09.2025 - Current
Activation Specialist
VXI Global Holdings
04.2024 - 10.2025
Bachelor of Science - Hospitality Management
OUR LADY OF FATIMA UNIVERSITY
04.2001 -
High School Diploma -
Mayamot National High School
04.2001 -