Summary
Overview
Work History
Education
Skills
Timeline
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John Paul  Bautista, LPT

John Paul Bautista, LPT

Molino III, Bacoor City

Summary

Experienced and highly organized HR professional with a strong background in HR Shared Services, delivering centralized support across multiple HR functions including employee onboarding, payroll processing, benefits administration, and HRIS management. Adept at driving process improvements, ensuring compliance with US HR policies and labor laws, and delivering consistent, high-quality service to employees and stakeholders. Skilled in managing service level agreements (SLAs), handling high-volume transactions, and supporting HR transformation initiatives. Committed to operational excellence, employee experience, and continuous service delivery improvement in a fast-paced, dynamic environment.

Overview

9
9
years of professional experience

Work History

Senior Supervisor, Delivery

Conduent Phils., Inc
Pasay
09.2023 - Current
  • Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
  • Teams handled: Employee Service Center (ESC) & Health and Welfare Benefits

Benefits Consulting Services Analyst I/QAT

Conduent Phils., Inc
Pasay
06.2020 - 09.2023
  • Benefits Consulting Services Analyst I / QAT - Quality Assurance and Training
  • Teams handled: Workforce Administration (WFA), Employee Service Center (ESC) & Health and Welfare Benefits
  • Trainer for Service Now, Workday and WFA/BenefitsSkills
  • Employee Supervision
  • Compliance understanding
  • Staff Development
  • Operations Management

HR Solutions Services Associate II and III

Conduent Phils., Inc
Pasay
06.2018 - 06.2020
  • End to end processor for WFA and general peer checker for all WFA workstreams (From Onboarding to Terminations)
  • Tools: Workday, iCIMS, ServiceNow, Genesys, Pangea, HireRight, eScreen, Telford, BackCheck and SharePoint.
  • Senior Agent
  • Process Improvement
  • Data Analytics

Training and mentoring

IQor Phils
Dasmariñas
10.2017 - 05.2018
  • Staff Discipline
  • Campaign: (BGI-M) Billing, General Inquiry and Mobility Sales
  • Account: AT&T DirecTV
  • Processes and procedures

Email Customer Support Representative

TaskUs
Imus
04.2016 - 05.2017
  • Human Resources Management
  • Account handled: Wish / Wish.com (North America and rest of the world)

Education

Bachelor Of Secondary Education - Major in English

Unida Christian Colleges
Imus, Province Of Cavite
10.2015

Skills

  • Employee Supervision
  • Compliance understanding
  • Staff Development
  • Operations Management
  • Process Improvement
  • Data Analytics
  • Training and mentoring
  • Staff Discipline
  • Customer Service
  • Human Resources Management

Timeline

Senior Supervisor, Delivery

Conduent Phils., Inc
09.2023 - Current

Benefits Consulting Services Analyst I/QAT

Conduent Phils., Inc
06.2020 - 09.2023

HR Solutions Services Associate II and III

Conduent Phils., Inc
06.2018 - 06.2020

Training and mentoring

IQor Phils
10.2017 - 05.2018

Email Customer Support Representative

TaskUs
04.2016 - 05.2017

Bachelor Of Secondary Education - Major in English

Unida Christian Colleges
John Paul Bautista, LPT