John Paul Amante

• Project Management: Led medium-sized and moderately complex IT projects and system operations support issues for Infor Workbrain, ensuring timely delivery and operational excellence.
  Configuration and Testing: Configured and tested Infor Workbrain (Citi Time Management System), enhancing system reliability and performance.
• Report Generation: Produced comprehensive reports using Oracle SQL, KNIME, and ServiceNow, providing valuable insights for decision-making.
• Process Improvement: Identified and implemented process improvements, streamlining operations and increasing efficiency.
  Stakeholder Communication: Interfaced with project staff and clients regarding project status, ensuring clear and effective communication.
• Business Evaluation: Conducted in-depth evaluations of business processes, system processes, and industry standards, providing actionable recommendations.
• Team Leadership: Facilitated weekly huddles and team metric updates, fostering a collaborative and high-performing team environment.

• Functional Support: Provided level 2 functional support for Infor Workbrain (Citi Time and Attendance Management System) and Customer Relations Management System (Online Service Center), ensuring seamless operations and user satisfaction.
• Production Case Management: Managed all production Infor Workbrain cases, resolving issues promptly to maintain system reliability and efficiency.
• Technical Escalation: Escalated complex technical issues to Level 3 support for in-depth code analysis, ensuring alignment with business requirements and minimizing downtime.
• Implementation Management: Led implementations, including configuration, enhancements, and bug fixes in Infor Workbrain, from data gathering to production migration, ensuring successful deployments and system improvements.
• Tool Development: Developed ADHOC tools (VBA Macros) to support daily and administrative tasks, enhancing operational efficiency and accuracy.
• Stakeholder Engagement: Engaged with business and stakeholders to gather requirements and expectations for enhancements or bug fixes, ensuring alignment with business goals.
  System Testing: Performed system tests for bug fixes and enhancements, ensuring quality and reliability before production migration.

• Production Support: Managed all production Infor Workbrain cases, ensuring seamless operations and minimal downtime.
  
• Technical Escalation: Escalated complex technical issues to Level 3 support for in-depth code analysis, aligning solutions with business requirements.
  
• Implementation Management: Oversaw implementations, including enhancements and bug fixes in Infor Workbrain, from data gathering to production migration.
  Tool Development: Developed ADHOC tools to support daily and administrative tasks, enhancing operational efficiency.
  
• Documentation: Documented all enhanced and developed systems, as well as resolved issues, providing a comprehensive reference for future support staff.
  
• Process Improvement: Streamlined operations by identifying inefficiencies and implementing process improvements.
  
• Testing and Roll-outs: Participated in Infor Workbrain (CTMS) testing for two upgrades and EMEA country roll-outs, ensuring successful deployments.

Notable Projects:

• VB.net Language: Deployed systems including Accounts Receivables Reclassing system, Quotes Approval, Delivery Manifest Monitoring, Sales Order Monitoring, Order Allocation, Sales Order Transmittal, and Change Delivery Date Tool.
  C# Language: Implemented systems such as Bins Delivery Manifest, Order Returns, Item Inventory Audit Tool, HR Time Extractor, Delivery Manifest System, and Delivery Routing.
  
• Middleware Development: Developed middleware software to support the current ERP software SAGE Mass 500, enhancing system integration and operational efficiency.
  System Development: Led all system development tasks from scratch and enhancements, ensuring robust and scalable solutions.
  
• Team Supervision: Supervised a support staff member for system maintenance and reported to the Jr. I.T. Manager, fostering a collaborative and productive work environment.
  Bug Investigation: Conducted complex investigations of system bugs, significantly reducing downtime and improving system reliability.
  
• SQL Development: Developed stored procedures, triggers, and SQL scripts to support business processes from purchase orders to shipment, streamlining operations and improving data accuracy.

• Technical Design: Led the implementation of enhancements to PeopleSoft delivered functionality, resulting in increased system efficiency.
• Impact Analysis: Conducted comprehensive impact analysis, technical design, build, and testing on customized PeopleCode and Application Engine interfaces, improving code quality.
  
• Defect Resolution: Provided timely defect resolutions while in the production support team for various HR modules, particularly Time and Labor, achieving high customer satisfaction.
  
• Project Management: Took part in high impactful projects such as the Peoplesoft OneHR Application (September 2009 – April 2010), Peoplesoft HR Online Portal (March 2009 – August 2009), and Peoplesoft Time and Labor (July 2008 – February 2009), resulting in improved functionality and user experience.
  
• Mentoring: Mentored newly acquired resources and created quality initiative documents to leverage the skills of other team members, increasing team productivity.