JOHN PATRICK B. DANIAS
Block 12 lot 4 Sampaguita st.cor.ulip Cherryville Subd. Barangay San Juan Taytay,Rizal
Summary
Experienced IT Service Desk and Technical Support Specialist with 5+ years in enterprise environments. Adept at hardware and software troubleshooting, VIP support, Active Directory management, and ticketing systems. Demonstrated track record of delivering high-quality technical support across banking, telecommunications, utilities, and corporate sectors, ensuring minimal downtime and optimal user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Service Desk – VIP Support
Xymbolic IT Solution Provider Corporation
09.2022 - Current
- Provided VIP and executive-level technical support services.
- Coordinated with client IT teams for issue escalation and deployment activities.
IT Service Desk – VIP Support / Senior Support Officer
Manila Water Company, Inc.
09.2022 - Current
- Service Provider: Xymbolic IT Solution Provider Corporation
- Provide VIP and executive-level IT support.
- Troubleshoot hardware, software, and network-related issues.
- Manage user accounts and permissions via Active Directory.
- Ensure ticket resolution within SLA targets.
- Coordinate with internal IT teams and third-party vendors.
TSP (Technical Support Professional)
MDI Micro D- International Inc.
02.2021 - 09.2022
- Provided IT technical support services to enterprise clients.
- Assisted in system troubleshooting and maintenance.
IT Service Desk – Technical Support Engineer
Manila Water Company, Inc.
04.2021 - 01.2022
- Service Provider: MDI Micro D- International Inc.
- Delivered remote and onsite technical support.
- Diagnosed and resolved desktop, system, and application issues.
- Maintained IT asset inventory and documentation.
Technical Support (Banking Environment)
CTBC Bank (Philippines) Corp.
04.2021
- Service Provider: MDI Micro D- International Inc.
- Provided IT support for banking operations.
- Resolved workstation, network, and user access issues.
Data Sourcing Analyst
Globe Telecom – Roosevelt Branch
03.2021
- Service Provider: MDI Micro D- International Inc.
- Conducted data gathering and analysis.
- Ensured data accuracy and reporting integrity.
Field Service Engineer / Desktop Support
Synchrony Financial
02.2021
- Service Provider: MDI Micro D- International Inc.
- Delivered onsite IT support and desktop troubleshooting.
- Installed and configured IT equipment.
Education
Bachelor of Science - Information Technology
STI Ortigas Cainta
Cainta, Rizal2020
Secondary -
Casimiro A. Ynares Senior Memorial National High School
Taytay City, Rizal2014
Primary -
Taytay Elementary School Unit 1
Taytay, Rizal2010
Skills
- Communication
- Adaptability
- Interpersonal Skills
- Data Analysis
- Analytical Abilities
- Resourcefulness
- Flexibility
- Multi-tasking
- Microsoft Office
- Hardware and Software Troubleshooting
- Active Directory and Ticketing System
Additional Information
Date of Birth : February 11, 1999
Place of Birth : Pasig City
Height : 5’7
Sex : Male
Civil Status : Married
Religion : Evangelical Christian
Nationality : Filipino
References
- Ares Auber Lazaro, Shift Lead in Manila Water Company and MDI Micro D- International Corp., 09154100459
- Christian M. Sia, Shift Lead in Manila Water Company and Xymbolic IT Solution Provider Corporation., 09764161751
Timeline
IT Service Desk – VIP Support
Xymbolic IT Solution Provider Corporation
09.2022 - Current
IT Service Desk – VIP Support / Senior Support Officer
Manila Water Company, Inc.
09.2022 - Current
IT Service Desk – Technical Support Engineer
Manila Water Company, Inc.
04.2021 - 01.2022
Technical Support (Banking Environment)
CTBC Bank (Philippines) Corp.
04.2021
Data Sourcing Analyst
Globe Telecom – Roosevelt Branch
03.2021
TSP (Technical Support Professional)
MDI Micro D- International Inc.
02.2021 - 09.2022
Field Service Engineer / Desktop Support
Synchrony Financial
02.2021
Bachelor of Science - Information Technology
STI Ortigas Cainta
Secondary -
Casimiro A. Ynares Senior Memorial National High School
Primary -
Taytay Elementary School Unit 1