John Paolo Macalintal
Mandaluyong City
Overview
15
15
years of professional experience
Work History
Project Management Officer
ACCENTURE INCORPORATED
01.2023 - 02.2024
- Company Overview: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
- As a project manager officer provided continuous accurate data or reports without fail, related to sales performance and provide solution-based information to ensure sales performance are within the expected targets and timeline
- Monitored and implemented the full onboarding and offboarding processes of human resources set by the hiring protocols of a specific Swiss bank
- Performed project management focusing on financial analysis on a specific project, focusing on delivery of reports for the forecasted versus the actual expenditures and provided opinion on financial efficiency
- Collaborated across all internal and external stakeholders to manage expectations and deliver results according to set goals
- Continuous support to the executives and key decision makers to ensure decisions are data driven
- Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
Business Transformation Officer
ACCENTURE INCORPORATED
03.2021 - 01.2023
- Company Overview: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
- Collaborated with the Solutions Director, provided favorable business outcomes such as organization transformation and monthly performance tracking within the set project life cycle to client serviced
- Benchmarked with stakeholders in identifying best practices, opportunities replication, solutions formulation development, automation and other process improvements
- Developed an effective capacity building program for executives and stakeholders by providing fundamental knowledge on lean six sigma, applicable to their organizational roles to drive innovation mindset in delivery of services
- Assisted clients on analyzing data for decision making process on matters of ensuring efficiency on financial planning, human resource and other general business decisions
- Performed lead process re-engineering and automation initiatives that are aligned with client expectations such as service level agreements compliance, higher productivity, process outcomes transparency and others
- Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
Project, Program and Service Management Officer
ACCENTURE INCORPORATED
09.2016 - 02.2021
- Company Overview: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
- Performed business reporting and governance meetings
- Prepared and reviewed operational reports focusing on the satisfaction of the client agreements such as timeliness and accuracy
- Thoroughly investigated performance reports showing metric gaps and trend analysis against the client set goals
- Performed ad-hoc requests and other projects as required related to business reporting and governance
- Managed occurrence of incidents through implementation of effective notification process and ensured timely and effective resolution and formulation of problem management process as necessary
- Reviewed and analyzed data collection done on surveys and prepare summarized findings, and delivered to the service delivery team to formulate remedial action plans
- Handled client-driven changes related to the service scope, specifications and agreed performance metrics through active participation in various decisions meetings to effect the desired changes
- Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations
- Combining unmatched experience and specialized skills across more than 40 industries and all business functions-underpinned by the world's largest delivery network-Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders
Bid Support Lead
IBM BUSINESS SERVICES INCORPORATED
04.2011 - 06.2016
- Company Overview: IBM is the largest technology and consulting employer in the world, serving clients in 170 countries
- Foremost provider of business transformation outsourcing for human resources, finance, accounting, and supply chain management services
- Managed the sales process with a team serving the jurisdiction of North America, servicing client on the end-to-end process of opportunity-to-order model from proposal, negotiation, deal, delivery, and post-sale support
- Performed analysis of backlog incidents data and recommended effective solutions
- Provided recurring reports for the managers to address various performance issues related to desired figures and timelines
- Analyzed accounts receivables discrepancies for invoices tagged under as dispute and recommended effective solutions to the middle management through dispute statistics
- Recommended strategic activities across supply chain, including process development, execution and improvements, other tools and operational support
- Ensured that fulfillment process is in line with business controls, internal and external audit with business objectives
- IBM is the largest technology and consulting employer in the world, serving clients in 170 countries
- Foremost provider of business transformation outsourcing for human resources, finance, accounting, and supply chain management services
Customer Support Representative
VXI GLOBAL SOLUTIONS INCORPORATED
12.2009 - 04.2011
- Company Overview: VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world's leading brands
- Performed customer service for US and Canadian jurisdictions related to authentication and validated web and telephone money transfers
- VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world's leading brands
Researcher and Analyst for Content Division
MANAGEMENT DIAGNOSTICS LIMITED - BOARDEX PHILIPPINES
10.2008 - 10.2009
- Company Overview: Provides relationship capital management solutions
- Offers software platform that contains biographical information on board members and senior executives round the world and analysis on top business leaders
- Researched and analyzed company profile through various reports such as annual report and other regulatory filings
- Updated the company profile as to designations of the management and executives including their terms of holding official office
- Provides relationship capital management solutions
- Offers software platform that contains biographical information on board members and senior executives round the world and analysis on top business leaders
Timeline
Project Management Officer
ACCENTURE INCORPORATED
01.2023 - 02.2024
Business Transformation Officer
ACCENTURE INCORPORATED
03.2021 - 01.2023
Project, Program and Service Management Officer
ACCENTURE INCORPORATED
09.2016 - 02.2021
Bid Support Lead
IBM BUSINESS SERVICES INCORPORATED
04.2011 - 06.2016
Customer Support Representative
VXI GLOBAL SOLUTIONS INCORPORATED
12.2009 - 04.2011
Researcher and Analyst for Content Division
MANAGEMENT DIAGNOSTICS LIMITED - BOARDEX PHILIPPINES
10.2008 - 10.2009
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