Open To Work
Hi, I’m
JOHN PAOLO ANDA
IT Support
Imus City
Summary
Detail-oriented IT staff with a Bachelors of Engineering Technology major in Computer Engineering Technology and hands-on experience in hardware/software, network troubleshooting, and end-user support. Proven track record in maintaining 100% terminal availability for cashless payment systems and knowledgeable in Windows 10/11 and Microsoft 365 software, including Active Directory unlock user accounts and password resets. Adept at resolving complex technical issues in fast-paced corporate and field environments.
Overview
2
years of professional experience
1
Certification
Work History
NTT DATA PAYMENT SERVICES PHILIPPINES, INC.Makati City
Onsite Support Engineer
10.2025 - 02.2026
Job overview
- Maintained 100% availability for all cashless payment channels through proactive maintenance and rapid hardware/software troubleshooting.
- Optimized terminal performance by managing application downloads, software fixes, and system profiling validated by successful test transactions.
- Enhanced client satisfaction by providing onsite technical guidance and user orientation for complex payment terminal installations.
- Streamlined operational reporting by delivering accurate, timely documentation of field activities and project status via prescribed platforms.
CAREERCHOICE INC.Pasay City
IT Assistant
04.2025 - 08.2025
Job overview
- Resolved remote and onsite connectivity issues for end-users, ensuring minimal downtime for office and field staff.
- Managed remote access security by installing and configuring VPN clients on both Windows and macOS laptops and Desktops, enabling seamless hybrid work for all staff.
- Troubleshot persistent VPN connectivity issues using a systematic approach (session resets, driver updates, and IP configuration) to restore secure network access.
- Reduced workstation latency by performing monthly performance checks and routine hardware upgrades (RAM/Storage/Peripherals).
- Strengthened facility security by managing CCTV access protocols and updating administrative passwords.
- Ensured network reliability by configuring IP settings on MOXA devices and monitoring workstation productivity of staff via I-Monitor software.
INSPIRO AN ALTIUS LINK COMPANYMakati City
IT Technical Support Engineer – Intern
04.2024 - 08.2024
Job overview
- Accelerated employee onboarding by installing essential enterprise applications and SAP software on new workstations.
- Managed hardware assets designated for leasing and disposal, ensuring accurate inventory records.
- Reduced ticket backlog by efficiently addressing Ivanti service requests and unlocking/resetting accounts in Active Directory.
- Secured company data by deploying and updating Sophos Endpoint antivirus across employee devices.
Education
Technological University of The PhilippinesManila City
from Major in Computer Engineering Technology
08-2024
Skills
- Software & OS: Windows 10/11, macOS, Microsoft 365 (M365), Active Directory, SAP, Ivanti Ticketing, Sophos Endpoint, Anydesk
- Networking & Remote: WAN/LAN, VPN & Remote Access Support, IP Telephony (Avaya)
- Hardware: Hardware and software installation, and Migrations; Android POS Terminals; Printer Configuration
Certification
- Fortinet Networking Fundamentals – Fortinet Training Institute
- Introduction to Threat Landscape 2.0 – Fortinet Training Institute
- Network and System Administration for Beginners – Terra Hertz
- Software Testing Tutorial – Great Learning Academy
Timeline
Onsite Support Engineer
NTT DATA PAYMENT SERVICES PHILIPPINES, INC.
10.2025 - 02.2026
IT Assistant
CAREERCHOICE INC.
04.2025 - 08.2025
IT Technical Support Engineer – Intern
INSPIRO AN ALTIUS LINK COMPANY
04.2024 - 08.2024
Technological University of The Philippines
from Major in Computer Engineering Technology