Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnny Valdez

City Of Bacoor,00

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
08.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Science - Business Administration And Management

Olivarez Collage
Paranaque City, Philippines
2013

Skills

  • Appointment Scheduling
  • Paperwork Processing
  • Information Security
  • Consultative Sales

Timeline

Customer Service Representative

Teleperformance
08.2021 - Current

Bachelor of Science - Business Administration And Management

Olivarez Collage
Johnny Valdez