Summary
Overview
Work History
Education
Skills
Timeline
Generic
John Richael D. Nunag

John Richael D. Nunag

304 BLOQ Residences Borbajo St. Talamban, Cebu City

Summary

IT professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Overview

14
14
years of professional experience

Work History

Battelog.co Tech Support (Chat / Service desk / Technical Support Specialist)

BA Technologies Ltd.
12.2020 - Current
  • Global Gateway 8, Rue De La Perle, Providence Mahe

Shearwater IT Service Desk Analyst

Shearwater Health CPO
07.2022 - 05.2024
  • 15th Floor Mabuhay Tower, Cebu IT Park

Clear Choice Technical Services Tech Support (Phone/ Email / Service desk / SMS Technical Support Specialist)

Clear Choice Technical Services
11.2018 - 12.2019
  • 2241 Park Place, Suite E-1

Lexmark Hardware and Software Tech Support (Phone Technical Support Specialist /Service desk Support)

Lexmark Research and Development Corporation
10.2016 - 10.2018
  • Lexmark Plaza 3, Panay Rd

ITN Travel Specialist (International Flight Ticket Sale Phone Representative)

Dyninno Incorporation Cebu
03.2016 - 09.2016
  • Lower Ground Floor, Calyx Building, Salinas Drive, Asiatown I.T. Park

Microsoft Disability Answer Desk Online Tech (Chat/Phone Technical Support Specialist)

Convergys Philippines Services Corporation
12.2014 - 02.2016
  • 12th Floor i2 Building, Salinas Drive, Asiatown I.T. Park

Microsoft Answer Desk Online Tech (Chat Technical Support Specialist)

Convergys Philippines Services Corporation
09.2013 - 12.2014
  • 10th Floor Link Building, Salinas Drive, Asiatown I.T. Park

Customer Retention Team Representative (Technical Support Representative)

Qualfon Philippines
02.2013 - 09.2013
  • Qualfon Philippines, IT Park Apas, Lahug

Wordpress Website Publisher

Onlinejobs.ph
04.2012 - 11.2012

Infrastructure Technical Support (Hardware/Software)

Holcim Philippines
11.2011 - 03.2012
  • Lugait

Education

Bachelor of Science - Information Technology

Mindanao State University – Iligan Institute of Technology
Iligan City, Lanao Del Norte
04-2012

Secondary Education Diploma -

La Salle Academy
Iligan City, Lanao Del Norte
03-2008

Primary Education Diploma -

Corpus Christi Parochial School of Iligan
Iligan City, Lanao Del Norte
03-2004

Skills

  • Windows Active Directory Management
  • Helpdesk and Service desk Support Hardware and Software
  • Excellent Customer Service and Technical Support Service
  • Gaming Enhancement product Tech Support (COD, Warzone, Coldwar, PUBG, Valorant, Apex Legends, CS:GO, EFT, GTA 5, Rust,and Overwatch)
  • Lexmark, HP, Xerox and Brother Laser Printer Products Tech Support
  • Microsoft Products Answer Desk Tech Support (Windows XP,Vista, 7, 8, 81, 10,11, Office 2007, 2010, 2013, 2016,2019 and Office 365)
  • Accessibility tools support (JAWS, NVDA, Magnifiers, Screen Readers and other assistive tools)
  • Prepaid Wireless Technical Support (Tracfone Wireless, Net 10 Wireless, Safelink Wireless and Straight TalkWireless)
  • Airline Ticket Booking Tools (Apollo, CMS Asapticketscom)
  • Carrier Billing System (Verizon Wireless, T- Mobile Wireless and AT&T Wireless)
  • MS Office applications (Word, Excel, and PowerPoint)
  • Excellent typing skills

Timeline

Shearwater IT Service Desk Analyst

Shearwater Health CPO
07.2022 - 05.2024

Battelog.co Tech Support (Chat / Service desk / Technical Support Specialist)

BA Technologies Ltd.
12.2020 - Current

Clear Choice Technical Services Tech Support (Phone/ Email / Service desk / SMS Technical Support Specialist)

Clear Choice Technical Services
11.2018 - 12.2019

Lexmark Hardware and Software Tech Support (Phone Technical Support Specialist /Service desk Support)

Lexmark Research and Development Corporation
10.2016 - 10.2018

ITN Travel Specialist (International Flight Ticket Sale Phone Representative)

Dyninno Incorporation Cebu
03.2016 - 09.2016

Microsoft Disability Answer Desk Online Tech (Chat/Phone Technical Support Specialist)

Convergys Philippines Services Corporation
12.2014 - 02.2016

Microsoft Answer Desk Online Tech (Chat Technical Support Specialist)

Convergys Philippines Services Corporation
09.2013 - 12.2014

Customer Retention Team Representative (Technical Support Representative)

Qualfon Philippines
02.2013 - 09.2013

Wordpress Website Publisher

Onlinejobs.ph
04.2012 - 11.2012

Infrastructure Technical Support (Hardware/Software)

Holcim Philippines
11.2011 - 03.2012

Bachelor of Science - Information Technology

Mindanao State University – Iligan Institute of Technology

Secondary Education Diploma -

La Salle Academy

Primary Education Diploma -

Corpus Christi Parochial School of Iligan
John Richael D. Nunag