304 BLOQ Residences Borbajo St. Talamban, Cebu City
Summary
IT professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
14
14
years of professional experience
Work History
Battelog.co Tech Support (Chat / Service desk / Technical Support Specialist)
BA Technologies Ltd.
12.2020 - Current
Global Gateway 8, Rue De La Perle, Providence Mahe
Shearwater IT Service Desk Analyst
Shearwater Health CPO
07.2022 - 05.2024
15th Floor Mabuhay Tower, Cebu IT Park
Clear Choice Technical Services Tech Support (Phone/ Email / Service desk / SMS Technical Support Specialist)
Clear Choice Technical Services
11.2018 - 12.2019
2241 Park Place, Suite E-1
Lexmark Hardware and Software Tech Support (Phone Technical Support Specialist /Service desk Support)
Lexmark Research and Development Corporation
10.2016 - 10.2018
Lexmark Plaza 3, Panay Rd
ITN Travel Specialist (International Flight Ticket Sale Phone Representative)
Dyninno Incorporation Cebu
03.2016 - 09.2016
Lower Ground Floor, Calyx Building, Salinas Drive, Asiatown I.T. Park
Microsoft Disability Answer Desk Online Tech (Chat/Phone Technical Support Specialist)
Convergys Philippines Services Corporation
12.2014 - 02.2016
12th Floor i2 Building, Salinas Drive, Asiatown I.T. Park
Microsoft Answer Desk Online Tech (Chat Technical Support Specialist)
Convergys Philippines Services Corporation
09.2013 - 12.2014
10th Floor Link Building, Salinas Drive, Asiatown I.T. Park
Customer Retention Team Representative (Technical Support Representative)
Qualfon Philippines
02.2013 - 09.2013
Qualfon Philippines, IT Park Apas, Lahug
Wordpress Website Publisher
Onlinejobs.ph
04.2012 - 11.2012
Infrastructure Technical Support (Hardware/Software)
Holcim Philippines
11.2011 - 03.2012
Lugait
Education
Bachelor of Science - Information Technology
Mindanao State University – Iligan Institute of Technology
Iligan City, Lanao Del Norte
04-2012
Secondary Education Diploma -
La Salle Academy
Iligan City, Lanao Del Norte
03-2008
Primary Education Diploma -
Corpus Christi Parochial School of Iligan
Iligan City, Lanao Del Norte
03-2004
Skills
Windows Active Directory Management
Helpdesk and Service desk Support Hardware and Software
Excellent Customer Service and Technical Support Service
Product Specialist, Domain Administrator, Customer Service and Technical Support Representative at Newfold DigitalProduct Specialist, Domain Administrator, Customer Service and Technical Support Representative at Newfold Digital