John Richael D. Nunag
304 BLOQ Residences Borbajo St. Talamban, Cebu City
Summary
IT professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
14
14
years of professional experience
Work History
Battelog.co Tech Support (Chat / Service desk / Technical Support Specialist)
BA Technologies Ltd.
12.2020 - Current
- Global Gateway 8, Rue De La Perle, Providence Mahe
Shearwater IT Service Desk Analyst
Shearwater Health CPO
07.2022 - 05.2024
- 15th Floor Mabuhay Tower, Cebu IT Park
Clear Choice Technical Services Tech Support (Phone/ Email / Service desk / SMS Technical Support Specialist)
Clear Choice Technical Services
11.2018 - 12.2019
- 2241 Park Place, Suite E-1
Lexmark Hardware and Software Tech Support (Phone Technical Support Specialist /Service desk Support)
Lexmark Research and Development Corporation
10.2016 - 10.2018
- Lexmark Plaza 3, Panay Rd
ITN Travel Specialist (International Flight Ticket Sale Phone Representative)
Dyninno Incorporation Cebu
03.2016 - 09.2016
- Lower Ground Floor, Calyx Building, Salinas Drive, Asiatown I.T. Park
Microsoft Disability Answer Desk Online Tech (Chat/Phone Technical Support Specialist)
Convergys Philippines Services Corporation
12.2014 - 02.2016
- 12th Floor i2 Building, Salinas Drive, Asiatown I.T. Park
Microsoft Answer Desk Online Tech (Chat Technical Support Specialist)
Convergys Philippines Services Corporation
09.2013 - 12.2014
- 10th Floor Link Building, Salinas Drive, Asiatown I.T. Park
Customer Retention Team Representative (Technical Support Representative)
Qualfon Philippines
02.2013 - 09.2013
- Qualfon Philippines, IT Park Apas, Lahug
Wordpress Website Publisher
Onlinejobs.ph
04.2012 - 11.2012
Infrastructure Technical Support (Hardware/Software)
Holcim Philippines
11.2011 - 03.2012
- Lugait
Education
Bachelor of Science - Information Technology
Mindanao State University – Iligan Institute of Technology
Iligan City, Lanao Del Norte04-2012
Secondary Education Diploma -
La Salle Academy
Iligan City, Lanao Del Norte03-2008
Primary Education Diploma -
Corpus Christi Parochial School of Iligan
Iligan City, Lanao Del Norte03-2004
Skills
- Windows Active Directory Management
- Helpdesk and Service desk Support Hardware and Software
- Excellent Customer Service and Technical Support Service
- Gaming Enhancement product Tech Support (COD, Warzone, Coldwar, PUBG, Valorant, Apex Legends, CS:GO, EFT, GTA 5, Rust,and Overwatch)
- Lexmark, HP, Xerox and Brother Laser Printer Products Tech Support
- Microsoft Products Answer Desk Tech Support (Windows XP,Vista, 7, 8, 81, 10,11, Office 2007, 2010, 2013, 2016,2019 and Office 365)
- Accessibility tools support (JAWS, NVDA, Magnifiers, Screen Readers and other assistive tools)
- Prepaid Wireless Technical Support (Tracfone Wireless, Net 10 Wireless, Safelink Wireless and Straight TalkWireless)
- Airline Ticket Booking Tools (Apollo, CMS Asapticketscom)
- Carrier Billing System (Verizon Wireless, T- Mobile Wireless and AT&T Wireless)
- MS Office applications (Word, Excel, and PowerPoint)
- Excellent typing skills
Timeline
Shearwater IT Service Desk Analyst
Shearwater Health CPO
07.2022 - 05.2024
Battelog.co Tech Support (Chat / Service desk / Technical Support Specialist)
BA Technologies Ltd.
12.2020 - Current
Clear Choice Technical Services Tech Support (Phone/ Email / Service desk / SMS Technical Support Specialist)
Clear Choice Technical Services
11.2018 - 12.2019
Lexmark Hardware and Software Tech Support (Phone Technical Support Specialist /Service desk Support)
Lexmark Research and Development Corporation
10.2016 - 10.2018
ITN Travel Specialist (International Flight Ticket Sale Phone Representative)
Dyninno Incorporation Cebu
03.2016 - 09.2016
Microsoft Disability Answer Desk Online Tech (Chat/Phone Technical Support Specialist)
Convergys Philippines Services Corporation
12.2014 - 02.2016
Microsoft Answer Desk Online Tech (Chat Technical Support Specialist)
Convergys Philippines Services Corporation
09.2013 - 12.2014
Customer Retention Team Representative (Technical Support Representative)
Qualfon Philippines
02.2013 - 09.2013
Wordpress Website Publisher
Onlinejobs.ph
04.2012 - 11.2012
Infrastructure Technical Support (Hardware/Software)
Holcim Philippines
11.2011 - 03.2012
Bachelor of Science - Information Technology
Mindanao State University – Iligan Institute of Technology
Secondary Education Diploma -
La Salle Academy
Primary Education Diploma -
Corpus Christi Parochial School of Iligan