John Niño Villacampa
Mandaue City, Province Of Cebu
Summary
Dynamic Department Head at Robinsons Supermarket Corporation with a proven track record in operational planning and team supervision. Expert in enhancing customer satisfaction through effective problem-solving and communication. Successfully mentored staff, fostering professional growth while managing departmental budgets to optimize resource allocation. Committed to driving results in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Department Head
Robinsons Supermarket Corporation
01.2023 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
Account Coordinator
Lamonte Sales And Merchandising Specialist, Inc.
06.2017 - 12.2022
- Streamlined communication between Republic Biscuit Corporation and internal teams for seamless project execution.
- Ensured timely response of client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for 350-person account management team.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
- Coordinated with sales teams to streamline communication, improving effectiveness of client presentations and meetings.
Account Coordinator
Regcris Marketing Network, Inc.
01.2017 - 06.2017
- Streamlined communication between Republic Biscuit Corporation and internal teams for seamless project execution.
- Ensured timely response of client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for 350-person account management team.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Contributed to proposal development, crafting compelling offerings that addressed client challenges and opportunities.
- Coordinated with sales teams to streamline communication, improving effectiveness of client presentations and meetings.
Sales Utility Clerk
Watsons Personal Care Stores Philippines Inc.
06.2016 - 11.2016
- Enhanced store reputation with exceptional attention to cleanliness, presentation, and customer experience.
- Participated in ongoing training to stay current on industry trends, product features, and selling techniques.
- Increased customer satisfaction by quickly addressing concerns and offering appropriate solutions.
- Streamlined checkout processes for quicker transactions, leading to increased customer satisfaction.
Education
Bachelor of Elementary Education - General Content
Cebu Technological University
Cebu City, Province Of Cebu, Philippines05-2019
High School Diploma -
University of The Visayas
Mandaue City, Province Of Cebu, Philippines05-2014
Elementary Diploma -
Mandaue City Central School
Mandaue City, Province Of Cebu, Philippines05-2010
Skills
- Operational planning
- Assignment delegation
- Staff development
- Work planning and organization
- Team supervision
- Sales expertise
- Retail management
- Problem-solving
- Customer service
- Time management
- Adaptability and flexibility
- Verbal and written communication
Languages
English
Advanced (C1)
Timeline
Department Head
Robinsons Supermarket Corporation
01.2023 - Current
Account Coordinator
Lamonte Sales And Merchandising Specialist, Inc.
06.2017 - 12.2022
Account Coordinator
Regcris Marketing Network, Inc.
01.2017 - 06.2017
Sales Utility Clerk
Watsons Personal Care Stores Philippines Inc.
06.2016 - 11.2016
Bachelor of Elementary Education - General Content
Cebu Technological University
High School Diploma -
University of The Visayas
Elementary Diploma -
Mandaue City Central School
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