John Nikko Tolentino
Operations Manager
Makati City, Metro Manila
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
10
10
Certifications
Work History
Operations Manager
SCI Freight-Brokerage, Inc
Makati City
05.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Safety Officer
SCI Freight-Brokerage, Inc.
08.2022 - Current
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Conducted regular safety audits, identifying potential hazards and implementing corrective actions promptly.
Computer Science and Technology Instructor
Saint John Bosco Institute of Arts and Sciences
06.2018 - 05.2020
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Met with students outside of class to answer questions, explain difficult concepts, and address individual concerns.
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
Customs Declarant
SCI Freight-Brokerage, Inc.
01.2015 - 05.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
IT Support Specialist
SCI Freight-Brokerage, Inc.
01.2011 - 12.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Specialization in Strategy - Business Administration And Management
Harvard Business Schol Online
Massachusetts, USA 04.2001 -
Bachelor of Science - Information Technology
Infotech College of Arts And Sciences, Inc.
Pasig, Metro Manila, Philippines 04.2001 -
Associate of Science - Computer Science And Technology
Saint John Bosco Institute of Arts And Sciences
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Problem-Solving
Decision-Making
Performance Monitoring
Critical Thinking
Curriculum implementation
Risk management
Safety training
Occupational health hazards
Certification
Hazard Identification, Risk Assessment and Control Training
Timeline
Hazard Identification, Risk Assessment and Control Training
08-2023
Loss Control Management Training
08-2023
Basic Occupational Safety and Health for Safety Officer 2 with 2-Hours Training of Trainer
08-2023
Lean Six Sigma Yellow Belt
01-2023
Juan Negosyante
12-2022
Business For Every Juan
11-2022
Behavior Based Safety
11-2022
Safety Officer
SCI Freight-Brokerage, Inc.
08.2022 - Current
Operations Manager
SCI Freight-Brokerage, Inc
05.2019 - Current
Project Management and Entrepreneurship Seminar
12-2018
Computer Science and Technology Instructor
Saint John Bosco Institute of Arts and Sciences
06.2018 - 05.2020
Trainers Methodology Certificate I
12-2017
National Certificate II in Computer System Servicing
06-2017
Customs Declarant
SCI Freight-Brokerage, Inc.
01.2015 - 05.2019
IT Support Specialist
SCI Freight-Brokerage, Inc.
01.2011 - 12.2024
Specialization in Strategy - Business Administration And Management
Harvard Business Schol Online
04.2001 -
Bachelor of Science - Information Technology
Infotech College of Arts And Sciences, Inc.
04.2001 -
Associate of Science - Computer Science And Technology
Saint John Bosco Institute of Arts And Sciences
04.2001 -
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