John Nikko Tolentino
Operations Manager
Makati City
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
14
14
years of professional experience
10
10
Certifications
Work History
Operations Manager
SCI Freight-Brokerage, Inc.
04.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Computer Science and Technology Instructor
Saint John Bosco Institute of Arts and Sciences
06.2018 - 05.2020
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Met with students outside of class to answer questions, explain difficult concepts, and address individual concerns.
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
Customs Declarant
SCI Freight-Brokerage, Inc.
01.2015 - 05.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
IT Support Specialist
SCI Freight-Brokerage, Inc.
01.2011 - 12.2014
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Post-Degree Certificate - Specialization in Strategy
Harvard Business Schol Online
Massachusetts, USA 04.2001 -
Bachelor of Science - Information Technology
Infotech College of Arts And Sciences, Inc.
Pasig, Metro Manila, Philippines 04.2001 -
Associate of Science - Computer Science And Technology
Saint John Bosco Institute of Arts And Sciences
Makati City, Philippines 04.2001 -
Skills
Problem-solving
Performance monitoring
Decision-making
Curriculum implementation
Student engagement
Critical thinking
Certification
Trainers Methodology Certificate I
Timeline
Basic Occupational Safety and Health for Safety Officer 2with 2-Hours Training of Trainer
08-2023
Loss Control Management Training
08-2023
Hazard Identification, Risk Assessment and Control Training
08-2023
Lean Six Sigma Yellow Belt
01-2023
Juan Negosyante
12-2022
Business For Every Juan
11-2022
Behavior Based Safety
08-2022
Operations Manager
SCI Freight-Brokerage, Inc.
04.2019 - Current
Project Management and Entrepreneurship Seminar
12-2018
Computer Science and Technology Instructor
Saint John Bosco Institute of Arts and Sciences
06.2018 - 05.2020
Trainers Methodology Certificate I
12-2017
National Certificate II in Computer System Servicing
06-2017
Customs Declarant
SCI Freight-Brokerage, Inc.
01.2015 - 05.2019
IT Support Specialist
SCI Freight-Brokerage, Inc.
01.2011 - 12.2014
Post-Degree Certificate - Specialization in Strategy
Harvard Business Schol Online
04.2001 -
Bachelor of Science - Information Technology
Infotech College of Arts And Sciences, Inc.
04.2001 -
Associate of Science - Computer Science And Technology
Saint John Bosco Institute of Arts And Sciences
04.2001 -
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