John Nicolo Pechuanging
Manila
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CGI
06.2023 - 09.2024
• Experienced customer service representative specializing in financial accounts for an investment company, with expertise in mutual funds and segregated funds. Skilled in providing comprehensive support, resolving inquiries, and ensuring client satisfaction through detailed financial guidance and account management..
Service Resolution Representative
ClearSource
03.2022 - 03.2023
• Customer service professional adept in basic troubleshooting, ticket creation, and addressing warranty coverage inquiries for home warranties..
Customer Service Representative
Cognizant
08.2021 - 12.2021
• Customer service representative proficient in managing delivery request and facilitating customer orders. Experienced in resolving inquiries promptly, enhancing user satisfaction, and ensuring smooth order processing.
Technical Support Representative
RingCentral
03.2019 - 04.2021
• Experienced tech support representative specializing in VoIP systems, proficient in troubleshooting RingCentral Devices and software integration. Skilled in providing top-tier customer service and resolving complex technical issues efficiently.
Technical Support Representative
Concentrix
08.2017 - 02.2019
• Proficient tech support representative skilled in iOS and Mac troubleshooting, adept at handling customer inquiries and providing comprehensive solutions. Experienced in managing escalations effectively to ensure swift issue resolution and customer satisfaction.
Education
Bachelor of Science - Education
University of Manila
Manila, Metro Manila, Philippines04.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Problem Resolution
- Complaint Handling
- Customer satisfaction measurement
- Professional telephone demeanor
- De-Escalation Techniques
- Product and service solutions
- Assertiveness
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
CGI
06.2023 - 09.2024
Service Resolution Representative
ClearSource
03.2022 - 03.2023
Customer Service Representative
Cognizant
08.2021 - 12.2021
Technical Support Representative
RingCentral
03.2019 - 04.2021
Technical Support Representative
Concentrix
08.2017 - 02.2019
Bachelor of Science - Education
University of Manila
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