John Nicole Mallari
Guest Service Associate
Baguio City, Benguet
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Guest Service Associate
Crown Legacy Hotel
Baguio City, Benguet
03.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Company Driver
Takgoos; Texas Instrument
Baguio City, Benguet
08.2021 - 11.2021
- Performed daily vehicle inspections before and after trips.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Transported items to and from company site with focus on safety and efficiency.
- Documented all routes, delays and passenger information.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
Banquet Staff Member
Baguio Country Club
Baguio City, Benguet
09.2019 - 12.2019
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Cleaned and maintained dining area and condiment stations.
- Assisted customers with information regarding menu offerings and nutrition information.
- Delivered food to guest tables with timeliness and efficiency.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
Education
Bachelor of Science - Hospitality Administration And Management
University of The Cordilleras
Baguio City, Benguet 08.2019 - 11.2023
Skills
Guest accommodations
undefinedTimeline
Guest Service Associate
Crown Legacy Hotel
03.2022 - Current
Company Driver
Takgoos; Texas Instrument
08.2021 - 11.2021
Banquet Staff Member
Baguio Country Club
09.2019 - 12.2019
Bachelor of Science - Hospitality Administration And Management
University of The Cordilleras
08.2019 - 11.2023
Similar Profiles
Raye Jieco DontoganRaye Jieco Dontogan
Bellman at Crown Legacy HotelBellman at Crown Legacy Hotel
ANNE WANYUGIANNE WANYUGI
Restaurant Server at Crown Plaza HotelRestaurant Server at Crown Plaza Hotel
DISHA PATELDISHA PATEL
Housekeeping and Laundry Attendant at Crown Plaza HotelHousekeeping and Laundry Attendant at Crown Plaza Hotel