John Nicoh Gamaliel Cunanan
Technical Support Analyst
Silang
Summary
Experienced IT Support Analyst with over 13 years of proven expertise in resolving technical challenges across ERP systems, Microsoft 365, SQL environments, and virtual desktop infrastructures. Highly skilled in delivering exceptional end-user support, managing complex IT ecosystems, and improving support workflows using tools like ServiceNow, SCCM, and RDP.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Analyst
Infor
10.2024 - Current
- - Deliver ERP system support and incident resolution using ServiceNow.
- - Manage SQL/Oracle installations, backups, and restores.
- - Troubleshoot and support issues with O365, network printers, and software updates.
- - Maintain systems through scheduled updates and remote tools.
Service Desk Analyst
Tata Consultancy Services
03.2021 - 09.2024
- - Provided remote and onsite support for M365, VPN, AVD, and AD.
- - Utilized ServiceNow and SCCM for efficient ticket handling and resolution.
- - Authored documentation and solutions via iEvolve platform.
- - Ensured client satisfaction with high-quality support services.
Technical Support Engineer
Mobile Group Inc.
05.2012 - 07.2020
- - Supported SM Cinema and other entertainment system operations.
- - Led deployments, software rollouts, and technical trainings.
- - Managed SQL database queries, Windows OS installations, and system upgrades.
- - Delivered high-level support for networks, ticketing systems, and customer concerns.
Education
Bachelor of Science - Computer Science
De La Salle University – Dasmariñas
01.2003 - 01.2007
Diploma - Computer Technician
Imus Computer College
Silang, Cavite 01.2008 - 01.2010
Skills
- - ERP Systems (ServiceNow)
- - SQL / Oracle / MS SQL Querying
- - Microsoft 365, SharePoint, OneDrive
- - Windows OS & Application Support
- - Remote Support: RDP, SCCM
References
Available upon request.
Timeline
Technical Support Analyst
Infor
10.2024 - Current
Service Desk Analyst
Tata Consultancy Services
03.2021 - 09.2024
Technical Support Engineer
Mobile Group Inc.
05.2012 - 07.2020
Diploma - Computer Technician
Imus Computer College
01.2008 - 01.2010
Bachelor of Science - Computer Science
De La Salle University – Dasmariñas
01.2003 - 01.2007
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