Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Nicholas Ledesma

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

OPTUM
09.2025 - 11.2025
  • Improved customer experience by resolving benefit-plan questions and clarifying coverage details.
  • Strengthened service delivery by coordinating collaboration with team members for customers.
  • Reduced benefit authorisation delays by coordinating eligibility checks internally.

Customer Service Representative

CONCENTRIX
03.2025 - 08.2025
  • Reduced compliance risk by verifying account and transaction details for accuracy.
  • Improved engagement and loyalty by guiding customers to suitable products and services.
  • Strengthened service continuity by maintaining CRM records with interaction notes and feedback.

Customer Service Representative

TELUS
11.2024 - 02.2025
  • Improve on-time delivery by proactively tracking shipment statuses with clear ownership.
  • Deliver faster resolutions by updating order statuses and processing return inquiries promptly.
  • Reduce delays and customer impact by coordinating teams to resolve order discrepancies.

Marketing Intern

WCC Aeronautical & Aeronautical College
02.2023 - 07.2023
  • Improve campaign relevance by researching target demographics and current trends.
  • Boost audience engagement by partnering with team members on social content.
  • Strengthen event attendance by assisting with marketing materials for programmes.

Education

Bachelor of Science - Airline Business Administration

PATTS College of Aeronautics
Paranaque, Metro Manila, Philippines
09-2023

Skills

  • Customer service
  • Client management
  • Issue resolution
  • Client account support
  • Appointment coordination
  • Time management
  • Multitasking
  • Problem-solving
  • Experienced with Google Workspace tools
  • Interpersonal communication
  • Empathetic communication
  • Critical thinking
  • Information management

Languages

English
Advanced
C1
Tagalog
Advanced
C1

Timeline

Customer Service Representative

OPTUM
09.2025 - 11.2025

Customer Service Representative

CONCENTRIX
03.2025 - 08.2025

Customer Service Representative

TELUS
11.2024 - 02.2025

Marketing Intern

WCC Aeronautical & Aeronautical College
02.2023 - 07.2023

Bachelor of Science - Airline Business Administration

PATTS College of Aeronautics
John Nicholas Ledesma