Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
OPTUM
09.2025 - 11.2025
Improved customer experience by resolving benefit-plan questions and clarifying coverage details.
Strengthened service delivery by coordinating collaboration with team members for customers.
Reduced benefit authorisation delays by coordinating eligibility checks internally.
Customer Service Representative
CONCENTRIX
03.2025 - 08.2025
Reduced compliance risk by verifying account and transaction details for accuracy.
Improved engagement and loyalty by guiding customers to suitable products and services.
Strengthened service continuity by maintaining CRM records with interaction notes and feedback.
Customer Service Representative
TELUS
11.2024 - 02.2025
Improve on-time delivery by proactively tracking shipment statuses with clear ownership.
Deliver faster resolutions by updating order statuses and processing return inquiries promptly.
Reduce delays and customer impact by coordinating teams to resolve order discrepancies.
Marketing Intern
WCC Aeronautical & Aeronautical College
02.2023 - 07.2023
Improve campaign relevance by researching target demographics and current trends.
Boost audience engagement by partnering with team members on social content.
Strengthen event attendance by assisting with marketing materials for programmes.
Education
Bachelor of Science - Airline Business Administration
PATTS College of Aeronautics
Paranaque, Metro Manila, Philippines
09-2023
Skills
Customer service
Client management
Issue resolution
Client account support
Appointment coordination
Time management
Multitasking
Problem-solving
Experienced with Google Workspace tools
Interpersonal communication
Empathetic communication
Critical thinking
Information management
Languages
English
Advanced
C1
Tagalog
Advanced
C1
Timeline
Customer Service Representative
OPTUM
09.2025 - 11.2025
Customer Service Representative
CONCENTRIX
03.2025 - 08.2025
Customer Service Representative
TELUS
11.2024 - 02.2025
Marketing Intern
WCC Aeronautical & Aeronautical College
02.2023 - 07.2023
Bachelor of Science - Airline Business Administration