Hi, I’m
John Milbert Ramirez
DUMAGUETE CITY (Capital)
Summary
Dynamic leader with extensive experience at Qualfon Philippines Inc, excelling in roles from Agent to Operations Supervisor. Demonstrated adaptability and conflict management, enhancing operational efficiency and customer satisfaction. Spearheaded innovative social media strategies, significantly growing brand visibility. Skilled in decision-making and customer service support, consistently achieving and surpassing goals.
Overview
2026
years of professional experience
1
Certification
Work History
Qualfon Philippines Inc
Refund Specialist
Qualfon Philippines Inc
Senior Resolution Lead
01.2025 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Qualfon Philippines Inc
Social Media Supervisor
09.2024 - 01.2025
Job overview
- Spearheaded successful crisis management efforts during negative publicity events, mitigating potential damage to the brand reputation.
- Reduced response times for customer inquiries by implementing an efficient monitoring system across all digital channels.
- Championed innovative tactics such as live streaming events or influencer takeovers on specific platforms, resulting in increased visibility for the brand online community interactions.
- Drove growth in follower count through strategic targeting of industry influencers and thought leaders in related fields.
Qualfon Philippines Inc
Operations Supervisor
06.2012 - 03.2016
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Qualfon Philippines Inc
Quality Analyst
12.2010 - 06.2011
Job overview
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Qualfon Philippines Inc
Agent
06.2010 - 12.2010
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Silliman University Dumaguete City
Bachelor Of Science In Chemistry from Science
Skills
- Patience and tolerance
- Compliance awareness
- Conflict management
- Dispute resolution
- Customer service
- Multitasking Abilities
- Reliability
- Customer service support
- Adaptability and flexibility
- Decision-making
Certification
Six Sigma Green Belt
Timeline
Senior Resolution Lead
Qualfon Philippines Inc
01.2025 - Current
Social Media Supervisor
Qualfon Philippines Inc
09.2024 - 01.2025
Operations Supervisor
Qualfon Philippines Inc
06.2012 - 03.2016
Quality Analyst
Qualfon Philippines Inc
12.2010 - 06.2011
Agent
Qualfon Philippines Inc
06.2010 - 12.2010
Refund Specialist
Qualfon Philippines Inc
Silliman University
Bachelor Of Science In Chemistry from Science
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