SOLIDWORKS 3D MODEL
John Michael U. Pateña
Mechanical Engineer
Binangonan, Rizal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Defective Returns Supervisor
Haier Philippines Incorporated
Quezon City
03.2023 - Current
- Led a dedicated team of professionals to ensure seamless returns handling and customer satisfaction.
- Maintained a strong focus on the financial aspects of defective returns, regularly reviewing cost analysis and adjusting strategies to minimize financial impact while maximizing recovery.
- Implemented streamlined returns procedures, optimizing efficiency, deplete inventory and reducing processing times.
- Collaborated closely with cross-functional teams, including sales, logistics, and factory, to resolve returns-related issues promptly and enhance the overall customer experience.
- Implemented innovative process improvements and automation solutions, resulting in reduced return processing times and increased operational efficiency.
Field Service Engineer
Panasonic Manufacturing Philippines Corporation, Living Appliances
08.2021 - 03.2023
- Manage and oversee all authorized service centers within the Greater Manila Area.
- Develop strategies to meet or exceed KPI targets and continuously improve performance.
- Lead and supervise a team of service technicians and support staff at each service center.
- Provide training and mentorship to enhance technical skills and customer service.
- Implement quality control processes to ensure repairs and maintenance meet company standards.
- Generate and present regular reports on service center performance, KPIs, and improvement initiatives to the management team.
Production Engineer II
Denso Ten Philippines Corporation
Sta Rosa Laguna
11.2018 - 07.2021
- Designing and debugging of electro-mechanical control systems that would improve quality, efficiency, and productivity through utilizing QA matrix/PFMEA
- Monitor and diagnose machine related quality defect and create technical reports for the top management
- Provide technical orientation to production technicians and maintenance staff
- Ensure that all machines/equipment complied with Denso Safety Standard
- Create documents in compliance with ISO standard such as Operating Instructions
- Participate in APQP (Advance Product Quality Planning) during new model preparation
- Formulate automation project that will help to improve line efficiency and productivity while minimizing quality issue and abnormal cost.
- Develop packaging for new models from designing stage to MP stage including durability test and transportation test.
Education
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
Quezon City 04.2013 - 04.2018
Skills
Manufacturing Processes
Customer Service
Leadership
Technical Skills
Computer softwares
Data Analytics
Accomplishments
- Reduce manual processes through automation increasing operation efficiency
- Improve replacement turnaround time to 7-days (TAT)
- Improved service turnaround time (TAT) to less than 5-days in responding to client concerns
- Set-up new assembly line for EPS product (Electric-power Steering) up to mass production stage from line layout design, process design, equipment set-up, equipment testing & evaluation and new product packaging design
- Achieved 0% defect which involves PLC program revision, equipment modification, evaluation, and implementation
- Solving a problem in production space through space generation activity which involves equipment size reduction
Certification
Licensure Examination for Mechanical Engineers
Software
POWER BI
SALESFORCE
GLOBAL CUSTOMER CARE
MS OFFICE
SAP
WMS
Timeline
Defective Returns Supervisor
Haier Philippines Incorporated
03.2023 - Current
TOP EMPLOYEE AWARDEE (Rank A)
04-2022
Field Service Engineer
Panasonic Manufacturing Philippines Corporation, Living Appliances
08.2021 - 03.2023
Special Promotion: Promoted as Engineer II
04-2020
Production Engineer II
Denso Ten Philippines Corporation
11.2018 - 07.2021
Licensure Examination for Mechanical Engineers
08-2018
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
04.2013 - 04.2018