Summary
Overview
Work History
Education
Skills
Timeline
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John Michael Samillano

John Michael Samillano

Antipolo

Summary

Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Team Leader

Callhounds Global
Eastwood
02.2023 - 05.2025
  • Conducting audits of moderator decisions to ensure they are accurate, consistent, and in line with platform guidelines.
  • Offering feedback to moderators on their performance, highlighting areas for improvement, and providing guidance on making better judgments.
  • Working on initiatives to improve overall content quality, such as refining moderation guidelines, training programs, and tools.
  • Monitoring moderation processes to ensure they comply with platform policies, internal protocols, and industry best practices.
  • Handling escalated or sensitive cases that require thorough analysis and critical decision-making.
  • Communicating effectively with other teams, such as legal, support, and technical teams, to address content-related issues.
  • Maintaining a thorough understanding of community standards, policies, and trends.
  • Helping to ensure a safe and respectful online environment for all users.
  • Provide support for the mental health and well-being of moderators.
  • Other admin tasks.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Outbound Checker

Lite Express International Inc.
Quezon City
05.2021 - 01.2023
  • Checking outbound shipments, filing outbound manifest and transfer manifest, monitoring overall shipments and for loading shipments via roro, airlines, busline and NCR serve shipments and
    recording all daily outbound manifest.

Student Assistant

University of Antique, College of Business and accountancy
Antique
06.2016 - 02.2018

Operator

Boracay Massage Hotel and Home Service
Boracay
03.2013 - 09.2015
  • Massage therapist. Supervising staff member, collecting sales, recording daily sales, preparing and distributing commission to the staff, preparing daily food for the staff.

Restaurant Staff

928 Café and Grill
Boracay
10.2011 - 01.2013
  • Greeting customer, preparing food, placing food in trays, adding napkins and condiments, recommending products, promoting special deals, collecting payments, and keeping the work area clean and organized. Preparing Mongolian ingredients, set up area for buffet. Offering menu to the costumers, taking order.

Education

Bachelor of Science - Hotel And Restaurant Management

University of Antique
Sibalom, Antique
04-2020

Skills

  • Good communication
  • Conflict resolution
  • Leadership
  • Time and priority management
  • Problem solving
  • Interpersonal skills
  • Flexibility and adaptability
  • Attention to detail

Timeline

Team Leader

Callhounds Global
02.2023 - 05.2025

Outbound Checker

Lite Express International Inc.
05.2021 - 01.2023

Student Assistant

University of Antique, College of Business and accountancy
06.2016 - 02.2018

Operator

Boracay Massage Hotel and Home Service
03.2013 - 09.2015

Restaurant Staff

928 Café and Grill
10.2011 - 01.2013

Bachelor of Science - Hotel And Restaurant Management

University of Antique

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John Michael Samillano