JOHN MICHAEL PESALBON
Entry-level Data Analyst And Project Manager And Customer Support
Pasay, Metro Manila
Summary
Entry-level Data Analyst and Project Manager with a strong foundation in data-driven decision-making, operational efficiency, and team collaboration. Skilled in analyzing performance metrics, managing projects, and providing outstanding client service. Seeking a full-time role for professional development and the opportunity to apply interpersonal skills, time management, and problem-solving abilities.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work History
Data Anotator
Sigma.AI
Remote
12.2024 - Current
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
- Strengthened AI model performance by identifying patterns and trends in annotated data sets for further analysis.
- Reduced errors in machine learning models by providing high-quality annotated data.
Account Specialist
CREDIT SAGE LLC
Remote
09.2024 - 06.2025
- Address client inquiries and complaints with professionalism.
- Provide detailed guidance on credit repair processes.
- Resolve issues to ensure customer satisfaction.
- Managed approximately 30+ incoming calls and outbound calls, while demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
CUSTOMER SERVICE SUPPORT
BRUNTWORK
Remote
06.2024 - 08.2024
- Managed inquiries regarding WAX Insurance policies via calls, emails, and chats.
- Assisted with policy changes, renewals, and claims.
- Delivered clear guidance on using online tools.
- Developed and maintained strong relationships to deliver exceptional customer service support.
REAL-TIME ANALYST
TATA CONSULTANCY SERVICES (TCS)
BGC, Taguig
10.2022 - 05.2024
- Monitored performance metrics to ensure efficiency.
- Adjusted staffing levels to maintain service targets.
- Generated performance dashboards for decision-making.
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations.
- Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
SENIOR CUSTOMER SERVICE ADVOCATE
TATA CONSULTANCY SERVICES (TCS)
BGC, Taguig City
01.2020 - 10.2022
- Provided solutions for energy services and account management.
- Assisted customers with energy usage optimization.
- Collaborated with internal teams for issue resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
GUEST RELATIONS OFFICER
ROYAL CARIBBEAN CRUISES, LTD.
Pasay, Metro Manila, Philippines
06.2019 - 11.2019
- Resolved guest complaints, and ensured excellent onboard service.
- Delivered proactive solutions to customer issues.
- Maintained records for service improvements.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
CUSTOMER SERVICE REPRESENTATIVE
VISA PHILIPPINES BUSINESS PROCESSING CENTER CORPORATION
Pasay, Metro Manila, Philippines
04.2016 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with company policies in account updates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Professional Teachers Certification -
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY
05.2025
Bachelor of Science - Fisheries
CAMARINES NORTE STATE COLLEGE - MERCEDES CAMPUS
Skills
Skilled in utilizing Google Data Analytics for insights
Google project management expertise
Analytical reporting skills
Effective project coordination
Data labeling accuracy
Microsoft Excel
Attention to detail
Multitasking Abilities
Teamwork and collaboration
CRM
Timeline
Data Anotator
Sigma.AI
12.2024 - Current
Account Specialist
CREDIT SAGE LLC
09.2024 - 06.2025
CUSTOMER SERVICE SUPPORT
BRUNTWORK
06.2024 - 08.2024
REAL-TIME ANALYST
TATA CONSULTANCY SERVICES (TCS)
10.2022 - 05.2024
SENIOR CUSTOMER SERVICE ADVOCATE
TATA CONSULTANCY SERVICES (TCS)
01.2020 - 10.2022
GUEST RELATIONS OFFICER
ROYAL CARIBBEAN CRUISES, LTD.
06.2019 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
VISA PHILIPPINES BUSINESS PROCESSING CENTER CORPORATION
04.2016 - 06.2019
Bachelor of Science - Fisheries
CAMARINES NORTE STATE COLLEGE - MERCEDES CAMPUS
Professional Teachers Certification -
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY