Summary
Overview
Work History
Education
Skills
References
Disclaimer
PERSONAL DATA:
Timeline
Generic
John Michael Magno

John Michael Magno

Admin Assistant
Taguig City

Summary

Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.

Overview

8
8
years of professional experience

Work History

ADMIN ASSISTANT

MRA OFFSHORE INC.
08.2021 - 08.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

WAREHOUSE ASSISTANT

Meridien Business Leader Inc.
12.2017 - 04.2021
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Facilitated smoother operations, coordinating between warehouse and logistics teams to align on delivery schedules.
  • Boosted customer satisfaction by ensuring timely dispatch of orders, even during peak seasons.
  • Enhanced security measures, implementing stricter access controls and surveillance to prevent loss and theft.
  • Increased accuracy in inventory management by introducing barcode scanning system.
  • Supported continuous improvement by providing feedback on workflow inefficiencies to management.
  • Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
  • Improved order fulfillment efficiency with implementation of streamlined packing process.

TECHNICAL SUPPORT

Sutherland Global Services
09.2016 - 02.2017
  • Collaborated with sales teams to provide technical support and expertise during product demonstrations.
  • Increased user satisfaction by providing timely technical support for computer-related problems.
  • Increased client satisfaction by providing timely technical support during live events.
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
  • Installed and provided technical support for equipment.
  • Provided technical support to clients, addressing their concerns and resolving issues promptly.
  • Improved customer satisfaction by providing professional on-site technical support and maintenance services.
  • Streamlined technical support processes for faster issue resolution and improved user satisfaction.
  • Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Provided comprehensive on-site technical support, ensuring smooth and efficient drilling operations.
  • Increased user satisfaction by providing timely, effective technical support and training resources.
  • Provided technical support to developers during implementation process, troubleshooting issues as needed.
  • Coordinated with technical support teams to resolve customer issues quickly and efficiently.
  • Enhanced overall system performance through detailed troubleshooting and technical support.

Education

Bachelor of Science - Information Technology

The Fisher Valley College
01.2017

High School - undefined

Fort Bonifacio High School
01.2012

Elementary School - undefined

Fort Bonifacio Elem. School
01.2008

Skills

    Technical support experience

    Technical support background

    Basic technical support

    Service assistance and support

    Technical reporting and documentation

    Technical knowledge mastery

    Administrative support experience

    Shipping and receiving support

    Technical equipment use

    Remote learning support

    Facilitate support groups

    Technical documentation editing

    Desktop technical support

    Technical support coordination

References

  • Joey, Otayco, Warehouse – Supervisor, 09155630544
  • Romnick, Mabatan, Warehouse – Assistant, 09456139367
  • Ronald, Ignao, Warehouse - Manager, 09274511364
  • Emjay Malumay , Sr. Admin - Officer, 09189268516
  • Mia, Ponce, Hr - Officer, 09380898859
  • Armando, Libo-on, Hr - Manager, 099989983482

Disclaimer

I hereby certify that the above information is true & correct to the best of my knowledge & belief. JOHN MICHAEL S. MAGNO Applicant’s Signature

PERSONAL DATA:

  • Age: 28 yrs old
  • Birth Date: January 7, 1996
  • Height: 5’6
  • Civil Status: Single
  • Citizenship: Filipino

Timeline

ADMIN ASSISTANT

MRA OFFSHORE INC.
08.2021 - 08.2024

WAREHOUSE ASSISTANT

Meridien Business Leader Inc.
12.2017 - 04.2021

TECHNICAL SUPPORT

Sutherland Global Services
09.2016 - 02.2017

High School - undefined

Fort Bonifacio High School

Elementary School - undefined

Fort Bonifacio Elem. School

Bachelor of Science - Information Technology

The Fisher Valley College

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John Michael MagnoAdmin Assistant