John Michael Magno

Trajector Disability

01.2021 - 09.2022

Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
Help clients complete all necessary documents requested by the Social Security Administration or the Disability Office.
Ensure the smooth processing of clients' disability claims.
Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.
Provided leadership, guidance and support to staff members.
Supervised the team, ensuring their tasks were completed efficiently and effectively.
Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Submitted documentation and reports to upper management.

Summary