John Michael Macabuhay

Knowledgeable and dedicated customer service professional with extensive experience in B2B and B2C industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Social Media Marketing, HubSpot - May 2024 - July 2026

Inclusion of the course are the following topics that I completed:

- Why You Need a Social Media Promotion Strategy

- The Social Media Channels

- Building the Foundation for Success

- Setting Social Media Goals

- Structuring Your Social Media Team for Now & the Future

- Evaluating the Best Social Tools for the Job

- Developing a Budget and Garnering Executive Buy-In

Email Marketing, HubSpot - May 2024 - July 2026

Inclusion of the Course are the following topics I completed:

- Understanding Email Marketing

- Creating a Contact Management and Segmentation Strategy

- Sending the Right Email

- Creating a High-Performing Email

- Understanding Email Deliverability

- Analyzing Your Marketing Emails

- Testing Your Marketing Emails

- Developing Relationships with Lead Nurturing

• Resolved product issue through consumer testing.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.