Summary
Overview
Work History
Education
Skills
Timeline
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John Michael Liwanag

Angeles City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience in workforce assessment.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Lead Trans Processing

Sutherland Global Services
Angeles City
04.2021 - Current
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.

Consultant

Sutherland Global Services
Angeles City
07.2018 - 04.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.


Local Store Marketing

Golden Arches Development Corporation
Angeles City
02.2017 - 06.2018
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Designed and implemented advertising and public relations activities.
  • Booked parties and hosting special events that will conduct inside and outside the store with our product.

Service Crew

Golden Arches Development Corporation
Angeles City
06.2016 - 02.2017
  • Talked with customers about project specifications, budgets and timelines for top-notch customer service.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.

Education

Bachelor of Science - Hotel And Restaurant Management

Holy Angel University
Angeles City, Philippines
11.2015 - 07.2018

Skills

Operations oversight

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Timeline

Lead Trans Processing

Sutherland Global Services
04.2021 - Current

Consultant

Sutherland Global Services
07.2018 - 04.2021

Local Store Marketing

Golden Arches Development Corporation
02.2017 - 06.2018

Service Crew

Golden Arches Development Corporation
06.2016 - 02.2017

Bachelor of Science - Hotel And Restaurant Management

Holy Angel University
11.2015 - 07.2018

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John Michael Liwanag