John Michael De Ala
Arayat, Province Of Pampanga
Summary
Dynamic retail professional with extensive experience at CW Home Depot, recognized for enhancing customer satisfaction through exceptional service and effective store organization. Skilled in pricing and shelf labeling, I excel in maintaining stock levels while fostering a friendly environment. A reliable team player, I consistently deliver positive shopping experiences.
Professional retail worker with experience in merchandise coordination and presentation. Adept at maintaining inventory accuracy and enhancing product displays to boost sales. Reliable team player focused on achieving store objectives and adapting to changing retail environments, showcasing organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Merchandise Associate
CW Home Depot
12.2014 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Updated signage and price tags to reflect current sales.
- Greeted, serviced, and thanked all customers.
Counter Bagger
Wilcon Builders Depot
07.2013 - 01.2014
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained stock and replenished workstation products.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
Sales Associate
SM Department Store
11.2012 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bagger
S & R
09.2012 - 10.2012
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Front End Bagger
SM Supermarket, Supervalue
03.2012 - 07.2012
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new hires on proper bagging techniques, customer service standards, and front-end policies and procedures.
- Handled returns and exchanges in accordance with store policy, maintaining a positive attitude throughout each interaction.
- Worked closely with fellow team members to ensure efficient operations during peak hours and special events.
Stocker
Red Camia Supermarket
12.2011 - 02.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
Undergraduate - 2 Yrs Computer Technician
St. Nicolas College of Bjustinusiness & Technology
San Fernando, Province Of Pampanga, Philippines04-2010
Skills
- Retail experience
- Store organization
- Hospitality and accommodation
- Store maintenance
- Maintaining stock levels
- Retail sales professional
- Pricing and shelf labeling
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Active listener
- Pricing and signage updates
Timeline
Merchandise Associate
CW Home Depot
12.2014 - Current
Counter Bagger
Wilcon Builders Depot
07.2013 - 01.2014
Sales Associate
SM Department Store
11.2012 - 04.2013
Bagger
S & R
09.2012 - 10.2012
Front End Bagger
SM Supermarket, Supervalue
03.2012 - 07.2012
Stocker
Red Camia Supermarket
12.2011 - 02.2012
Undergraduate - 2 Yrs Computer Technician
St. Nicolas College of Bjustinusiness & Technology
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