John Michael Bulatao
328 sitio paturo brgy. tomling malasiqui pangasinan,Phillipines
Summary
Customer-focused Technical Support Representative with strong skills in problem-solving and effective communication. Enhances user experiences through tailored support and active listening. Delivers high-quality service, resolving queries efficiently and fostering positive client relationships.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
CCTV & Network Technician
MEGANET Bayambang
Aliaga, Philippines
12.2023 - Current
- Installed, configured, and maintained CCTV systems in various commercial and residential settings to enhance security measures.
- Installed, configured, and maintained CCTV systems in various environments, ensuring optimal functionality and security.
- Conducted regular system checks and maintenance on CCTV equipment, ensuring optimal performance and reliability.
- Implemented wireless network solutions for remote CCTV monitoring, enabling clients to access surveillance feeds anytime, anywhere.
- Provided technical support and training on CCTV operation, ensuring users effectively utilise security systems for optimal safety.
- Integrated firmware into devices and components to improve system functionality and performance.
- Performed fibre splicing to connect optical fibres for communication networks.
Technical Support Representative
Tradelink Technologies LTD
Two HarbourFront, Hung Hom, Hong Kong
11.2022 - 10.2023
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Assisted overseas clients with inquiries and service requests.
- Collaborated with team members to achieve target results.
- Reformatted personal computers to improve performance and usability.
Supervisor
Maggie & Rose Hong Kong
Lee Garden Two, Causeway Bay , Hong Kong
06.2021 - 09.2022
- Gave clear staff instruction to achieve production output.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Monitored inventory levels and ordered stock to prevent shortages.
Waiter
Pacific Club Hong Kong
Harbour City, Tsim Tsa Tsui, Hong Kong
11.2020 - 06.2021
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleared trash and used dishes from tables to maintain cleanliness.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Barista Cashier
Lagardere Travel Retail
Regal Airport Hotel , Hong kong
11.2019 - 06.2020
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Ensured food service counters were regularly cleaned and sanitised through regular sanitisation.
Application Support Specialist
Prime@Technology Specialists Inc.
Unit 1114, Cityland Shaw Tower, Shaw Boulevard cor. St. Francis, Mandaluyong, philippines
06.2018 - 04.2019
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
Technical Support Engineer
Microsphere System Technology
#49 Acacia st. Makati City, philippines
08.2012 - 06.2018
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Resolved technical malfunctions and issues for customers via email, calls, and live chat, enhancing user experience.
- Provided clear and concise step-by-step technical support to guide clients.
- Provided remote support to clients for technical issues.
- Assisted customers with setup of new systems, applications, and software, ensuring smooth implementation.
- Resolved service user requests within target timeframes.
- Assisted field engineers with technical issues and inquiries.
- Reformatted PCs and installed banking applications, enabling users to access essential services efficiently.
- Diagnosed and repaired computers, printers, and bill counters for clients.
Education
Certificate of Higher Education - Computer Hardware Servicing
Itech Computer Academy Inc.
Malasiqui, PAN01-2012
Skills
- CCTV system installation
- DVR/NVR systems
- IP camera installation
- IP cameras
- Network configuration
- System installation
- Software installation
- System maintenance
- Remote monitoring
- Technical support
- Technical troubleshooting
- Technological troubleshooting
- Cabling and wiring
- Computer hardware troubleshooting
- Hardware installation
- Hardware Maintenance
- OS troubleshooting
- Knowledge of ip addressing
- Problem solving
- Team collaboration
- Time management
- Task prioritisation
- Support proficiency
- Communication skills
- Active listening
- Critical-thinking
- Decision making
- Customer service orientation
- OS troubleshooting
- Critical-thinking
- Decision making
- Customer service orientation
Languages
English
Intermediate
B1
Chinese (Cantonese)
Beginner
A1
Certification
- Hygiene Supervisor certificate 2022
- Computer Hardware Servicing
Interests
- Watching
- Gaming
- Exercise
- Jogging
Accomplishments
- Recognised by management for TroubleShooting Skills, projects delivering outstanding Results.
Timeline
CCTV & Network Technician
MEGANET Bayambang
12.2023 - Current
Technical Support Representative
Tradelink Technologies LTD
11.2022 - 10.2023
Supervisor
Maggie & Rose Hong Kong
06.2021 - 09.2022
Waiter
Pacific Club Hong Kong
11.2020 - 06.2021
Barista Cashier
Lagardere Travel Retail
11.2019 - 06.2020
Application Support Specialist
Prime@Technology Specialists Inc.
06.2018 - 04.2019
Technical Support Engineer
Microsphere System Technology
08.2012 - 06.2018
Certificate of Higher Education - Computer Hardware Servicing
Itech Computer Academy Inc.