JOHN MICHAEL ANGELO
Pasig
Summary
Results-oriented professional with expertise in developing and implementing training programs that enhance employee performance. Proven track record in streamlining operational systems to improve efficiency. Committed to leveraging skills in training development and operational management to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Private Chef
Private Employer
05.2025 - Current
- Invented and prepared new dishes to meet desired taste, dietary needs and requests of clients.
- Conducted tastings with clients to finalise menu selections, ensuring complete satisfaction with meal plans.
- Offered personalised service by understanding clients' preferences, leading to increased loyalty and recommendations.
Training Consultant
Mr. Mala Hotpot Corp.
Bulacan
11.2025 - 05.2026
- Coordinated with department heads to identify training requirements, aligning development plans with business objectives.
- Created engaging training materials, including presentations, handouts, and interactive sessions, to cater to diverse learning styles.
- Recruited, hired and provided training for new trainers to complement workforce.
Assistant Restaurant Manager
Kuya J (Franchise)
Marikina
08.2025 - 02.2026
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
Restaurant Manager
One Pot Shabu & Mala Szechuan Cuisine (Global Food Group Innovations Inc.)
Pasay
06.2023 - 10.2023
- Scheduled employees to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Ran operations successfully according to industry best practices and owner standards.
Training Officer/Customer Relation
Global Food Group Innovations Inc.
Manila
11.2020 - 12.2024
- New Hire Orientation
- Training & Development
- Social Media Inquiries
- ROR (Complain Management)
- Brands: Jin Joo Korean Grill, Mr. Korea Unlimited BBQ, O-kitchen, KOSOO, One Pot Shabu & City Hotpot.
Event Coordinator
Complete Work Inc.
Mandaluyong
07.2020 - 12.2023
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Coordinated decorations and accessories for parties, weddings and media events.
- Organised corporate events, including luncheons and dinners, conferences and special events.
Supervisor
One Pot Shabu (Global Food Group Innovations Inc.)
Pasay
04.2020 - 10.2020
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Gave team members support needed for upselling products and services and closing sales with customers.
Training Associate/Team Leader
Jin Joo Korean Grill (Global Food Group Innovation Inc.)
Quezon City
09.2020 - 03.2020
- Analysed inventory data to forecast future stock requirements and prevent overstocking.
- Ran operations successfully according to industry best practices and owner standards.
Service Representative
Jin Joo Korean Grill (Global Food Group Innovations Inc.)
Quezon
09.2018 - 09.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Customer Service Specialist
ResultsCX
09.2017 - 09.2018
- Processed customer orders, returns, and exchanges with efficiency, enhancing overall satisfaction levels.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Service Representative
Yabu the House of Katsu
Mandaluyong City
08.2014 - 08.2017
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Education
Hotel & Restaurant Management -
STI (System Technology Institute)
Pasig01-2015
Skills
- Quality assurance
- Food safety awareness
- Presentation skills
- Training programme designing
- Employee training
References
- TJ Esperas, 09171798060, tjesperas@gmail.com, Global Food Group Innovations Inc.
- Don Canasa, 09166436058, canasadon@yahoo.com, Global Food Group Innovations Inc.
Hobbies and Interests
- Cooking
- Traveling
- Photography
- Farming
Timeline
Training Consultant
Mr. Mala Hotpot Corp.
11.2025 - 05.2026
Assistant Restaurant Manager
Kuya J (Franchise)
08.2025 - 02.2026
Private Chef
Private Employer
05.2025 - Current
Restaurant Manager
One Pot Shabu & Mala Szechuan Cuisine (Global Food Group Innovations Inc.)
06.2023 - 10.2023
Training Officer/Customer Relation
Global Food Group Innovations Inc.
11.2020 - 12.2024
Training Associate/Team Leader
Jin Joo Korean Grill (Global Food Group Innovation Inc.)
09.2020 - 03.2020
Event Coordinator
Complete Work Inc.
07.2020 - 12.2023
Supervisor
One Pot Shabu (Global Food Group Innovations Inc.)
04.2020 - 10.2020
Service Representative
Jin Joo Korean Grill (Global Food Group Innovations Inc.)
09.2018 - 09.2019
Customer Service Specialist
ResultsCX
09.2017 - 09.2018
Service Representative
Yabu the House of Katsu
08.2014 - 08.2017
Hotel & Restaurant Management -
STI (System Technology Institute)