John Michael Agan
Davao City, Province of Davao del Sur
Summary
Dynamic professional experienced in hospitality and customer service. Skilled in teamwork and operational efficiency, contributing to enhanced service delivery and guest satisfaction. Eager to leverage expertise in a fast-paced setting.
Overview
8
8
years of professional experience
Work History
Team Member
Tim Hortons
Manila, Metro Manila, Philippines
02.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, managing transactions with accuracy and speed.
- Collaborated with team members to maintain cleanliness and organization of work areas, enhancing operational efficiency.
- Assisted in training new team members on procedures and company standards to ensure consistency in service delivery.
Banquet Server
Royal Mandaya Hotel
Davao City, Province Of Davao Del Sur, Philippines
06.2019 - 02.2022
- Delivered exceptional guest service during events, ensuring a positive dining experience.
- Collaborated with kitchen staff to coordinate timely food service and presentation.
- Assisted in setup and breakdown of banquet spaces for various events.
- Maintained cleanliness and organization of serving areas throughout events.
- Set up banquet tables and chairs based on event requirements.
Cake Decorator
Sweet Advocate Davao
Davao City, Province Of Davao Del Sur, Philippines
02.2018 - 06.2019
- Designed intricate cake decorations to meet customer specifications and enhance visual appeal.
- Collaborated with team members to streamline decorating processes, improving overall efficiency.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Mindanao
Davao City01-2019
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible schedule
Timeline
Team Member
Tim Hortons
02.2022 - Current
Banquet Server
Royal Mandaya Hotel
06.2019 - 02.2022
Cake Decorator
Sweet Advocate Davao
02.2018 - 06.2019
Bachelor of Science - Hotel And Restaurant Management
University of Mindanao