John Mharnie Italia
Taguig City
Summary
Dynamic System Specialist with proven expertise at Eprime Business Solution Inc. in optimizing IT infrastructure and delivering application support. Skilled in troubleshooting and problem-solving, I enhance system performance while fostering teamwork. My commitment to quality assurance and end-user training ensures seamless software installations and client satisfaction.
Overview
7
7
years of professional experience
Work History
System Specialist
Eprime Business Solution Inc.
03.2022 - Current
- In-charge with network, database and software set up.
- Maintains system and trouble shoots any hardware and software related issues.
- Provide technical guidance for the development and troubleshooting of computer systems.
- Identify system data, hardware or software components required to meet user needs.
- Monitor systems in order to identify potential system errors and document instructions and other system information.
Software Quality Assurance Analyst
Suntrust Properties Inc.
08.2021 - 02.2022
- Create comprehensive and well-structured test plans and test cases.
- Estimate, prioritize, plan, and coordinate testing activities to meet project timeline Identify, record, document thoroughly, and track bus.
- Perform thorough regression testing when bugs are resolved.
- Track quality assurance metrics, like defects densities and open defect counts.
- Liaises with internal teams (e.g. programmers) to identify system requirements.
- Writes user guide Provides training and support for end-users.
Account Officer
Suntrust Properties Inc.
09.2018 - 07.2021
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Responded to requests for information and resolved issues of the clients.
- Handles client's documents for housing loan.
- Handles the preparation of documents for loan release.
- Assist clients in understanding the contracts for housing loan.
Education
Bachelor of Science - Information Technology
Garcia College of Technology
Kalibo, Aklan04-2018
Skills
- Application support
- IT infrastructure
- End-user training
- Hardware installation
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Troubleshooting skills
- Software installation
- Self motivation
Timeline
System Specialist
Eprime Business Solution Inc.
03.2022 - Current
Software Quality Assurance Analyst
Suntrust Properties Inc.
08.2021 - 02.2022
Account Officer
Suntrust Properties Inc.
09.2018 - 07.2021
Bachelor of Science - Information Technology
Garcia College of Technology
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