John Matthew Verendia
IT Professional
Calamba City
Summary
Dedicated and customer-focused IT professional with extensive experience supporting large-scale environments for hundreds of users and devices. Proficient in Batch Scripting, PowerShell,Windows Active Directory, and Python programming. Skilled in end-user lifecycle management, identity access management using SailPoint IIQ, and mainframe operations. Successfully assisted in SOX compliance audits, enhancing organizational compliance and security. Committed to optimizing computer operations by thoroughly diagnosing and resolving hardware and software issues, there by improving user experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Access Services Analyst
Philtech Inc.
06.2022 - Current
- Create and maintain access to related documentation and supported applications
- Complete daily and monthly assigned special tasks necessary for day-to-day operations
- Utilizing ServiceNow IT to manage and prioritize tickets for access-related issues and concerns
- Resolve incidents and give recommendations on identified access-related problems
- Administer and maintain accounts on the different supported platforms(RACF, AD, and Unix)
- IBM Mainframe Administration (CICS, DB2, Datasets, TPX Sessions, CMOD)
- IIQ Sailpoint Administration (Account creation, Privilege Access)
- Create and maintain powershell/python scripts for bulk request
- User Account Management Lifecycle
Anlyst, Inf Wrkplc Svc (IT Onsite Support)
Collins Aerospace
07.2021 - 06.2022
- Telephony Management
- Led in supporting different users in Asia-Pacific Region by sending troubleshooting guides to local onsite IT & remote troubleshooting
- Worked with suppliers/vendors regarding shipping applications, engineering applications, & computer hardware issues
- Application deployment (SCCM)
- Print Server (Windows Server 2012 R2)
- McAfee EPO
- Led the PC compliance audit task by upgrading outdated version of Win10,deleting unwanted softwares & removal of local accounts
- Remote Powershell & PsExec
- Was tasked in the monitoring of ServiceNow tickets & dashboard
IT Helpdesk Support
Strategic Networks, Inc.
02.2021 - 07.2021
- Updating of antivirus & windows 10 operating system
- Reimaging of new computer via KVM server (Intel AMT Technology)
- Tracked computer hardware orders
- Identified & escalated critical incident tickets to the correct support group
- Responded timely to live chat and live calls
- Monitor ServiceNow tickets & dashboard
- Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop
IT Staff
Transman Manpower Services Inc.
07.2020 - 10.2020
- Installed, configured, repaired & maintained end-user application
- Performed hardware & software installation, maintenance, & upgrades
- Installed Windows 10 using SCCM
- Was responsible for preparing & configuration of IT equipment
- Tracked and updated IT Asset Inventory
IT System Assistant
Global Pacific Knowledge Consultancy Inc
07.2019 - 06.2020
- Was tasked in the Installation, configuration & continuous upgrade of PC components, software, & network switches
- Provided IT desktop related software & hardware troubleshooting
Education
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Laguna
Calamba City, Laguna 04.2001 -
Skills
Active directory administration
Accomplishments
- Employee Certificate of Recognition - 2024 Easy Champion Award
Timeline
Access Services Analyst
Philtech Inc.
06.2022 - Current
Anlyst, Inf Wrkplc Svc (IT Onsite Support)
Collins Aerospace
07.2021 - 06.2022
IT Helpdesk Support
Strategic Networks, Inc.
02.2021 - 07.2021
IT Staff
Transman Manpower Services Inc.
07.2020 - 10.2020
IT System Assistant
Global Pacific Knowledge Consultancy Inc
07.2019 - 06.2020
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Laguna
04.2001 -
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